Richard K. Wilford Jr.

** ******* **** ****, *******, CT, 06482 Mobile: 203-***-**** acxpgv@r.postjobfree.com

IT Infrastructure Executive

Innovative, customer and results oriented IT management professional with over 16 years of providing leading edge technology support and solutions along with 12+ years of IT Leadership across the Financial Services/Hedge Fund, Legal, Retail, and Healthcare Industry Business Lines. Dynamic technology innovator and business visionary leader with a strong track record of success in solutioning and supporting robust IT infrastructures.

Technology Architecture/Design

Budgeting and Cost Control

Global IT Leadership

Service Delivery

Process Optimization

Project/Portfolio Management

Professional Experience

INTEGRAMED AMERICA 2014- Present

Director and CISO

Managed the Data Center, Infrastructure (Network, Servers, and Cloud), and End User Services Support for over 2000 users.

Redesigned the entire support organization to provide proper segregation of duties, leading to 100% attainment of our system uptime requirements of 99.9% uptime across our application suite; an improvement YOY of over 20% and improved ticket management and closure rates by 60% YOY without increasing headcount.

Managed the transition from disparate network and MPLS networks and phones systems across our 26 practices and affiliates to a unified communications platform and VOIP solution with projected savings over $2.3 million dollars over the length of the contract.

Implemented Change Management Review Board which increased overall visibility between business and IT teams in addition to increasing uptime and reliability of systems

Improved Systems Availability over my tenure allowed us to achieve our first ever positive NPS score, a metric of customer satisfaction.

Reduced our threat surface by implementing new DLP, AV, and SIEM technologies along with leading Security Awareness Employee events and chairing the Security Council.

DELL SERVICES 2008-2014

Customer Infrastructure Delivery Executive, (Stellaris Health Network) 2011-2014

Responsibilities include strategic, financial (65 million P&L) and tactical leadership for the infrastructure and applications for a 4-hospital system in lower Westchester County including the following services: Service Desk, Desktop Support, Desktop Engineering, Intel Server Support, Unix Support, Database Support, Data Center Management, Network Design and Support, Network Security, Disaster Recovery, Storage, Cloud Computing, Messaging, Application Support and Meditech(EMR) Delivery. Also managed a global team of 6 Managers and 50 SMEs, including mentoring and staff development

Realized cost savings initiative to reduce the cost of Goods and Services to the hospitals by $800K over the life of the contract without sacrificing service delivery.

Drove an increase in NPS by initiating and driving project to measure and improve core EMR resiliency and response.

Key Leadership in delivering Meaningful Use Stage One Successful Attestation realizing $5+ million in incentive dollars.

Implemented Server Virtualization project with projected savings of over $3 million.

Reduced High Impacting customer tickets by 99%, improving reliability and delivery of all key service areas.

Co-Chaired IT Steering Meetings with Hospital CIOs, Nursing VPs, CMO, CMIO, CEOs, and CFOs.

Replaced Hospital SONET Ring and Internet Connectivity with Fiber Infrastructure with high availability and scalability.

Senior Manager Wintel Infrastructure Services, (CVS Caremark) 2008-2011

Primary responsibilities included strategic and tactical management of the CVS Wintel environment, comprised of over 1000 servers in support of 75,000 corporate and retail users, 7000 retail pharmacy sites, 27 clinics, 500 Minute Clinic locations. In addition, the role managed a global team of 3 Team Leads and over 40 FTEs in the support of CVS’s Intel and Network Security environments.

Led major effort to migrate Minute Clinic Data Center to Corporate Data Center, project was completed early and under budget with no disruption in service.

Led virtualization project to migrate more than half of the Intel Servers to VMWare ESX, reducing cooling hardware and power costs, improved build times by 50% and improving DR recovery time by 80%

Globalized the delivery of Intel Services allowing for follow the sun model along with migrating specific tasks to lower cost resources, cutting FTE expenses by 20%

Redesigned the entire Wintel support organization to allow for improved tactical and strategic management of our project and operational workloads, improving efficiency by over 20% and implemented a metrics driven delivery method.

CITIBANK, HEDGE FUND SERVICES 2006-2008

Assistant Vice President, Global Operations Domestic Team

Primary responsibilities included, strategic decision making on technology, tactical support of the infrastructure and management of the support and engineering team for the department.

Project Manager for critical infrastructure projects including upgrading cooling and power in the Boston Data Center, a global email migration from Lotus Notes to Exchange, and virtualization of domain controllers.

FIDELITY INVESTMENTS 2003-2006

Senior Systems Engineer

Primary responsibilities included incident and problem management for over 5000 production Intel Servers, maintenance, security administration, and project management for 500 servers.

Managed project and support for the most critical servers in the Fidelity Infrastructure responsible for the call routing to the main Fidelity Customer Call Center.

RECON TECHNOLOGY SOLUTIONS 2002-2003

CEO

Established a consulting firm aimed at small to medium sized businesses and home users, where I designed network architectures, setup key technologies and assisted business leaders in applying technology to meet their needs.

Won business at Fidelity Investment’s Legal Department as a consultant to continue to drive key technology initiatives.

FIDELITY INVESTMENTS 1998-2002

Manager of the Legal Department Technology Services

Drove all technology budget considerations and yearly cost projection for IT to include technology strategies, matching departmental needs to technology requirements.

Redesigned the vision and strategy for the technology team that established new and clearly defined roles and responsibilities along with aligning rewards to the KPIs established.

Education/Certifications/Training

Bachelor of Science in Business Administration/Information Systems Management, Amridge University

ITIL Version 3 Foundations Certified

Microsoft Certified Systems Engineer/Systems Administrator

Technical Proficiencies

AD Architecture

Windows Server and Desktop Technologies and OS

Citrix Xenapp and PVS Technology

Private and Public Cloud Architectures and Migrations(AWS)

Integration of Mergers and Acquired Business Infrastructures

VMWare Architectures and Migrations

Desktop Engineering and Deployment

Unified Communication management and Deployment

VOIP Implementation and Support

Security Technologies (Firewalls, IDS/IPS, AV, SIEM)

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