ABHISHEK SHRIVASTAVA – * years experience in IT

E-Mail: acxpcz@r.postjobfree.com Mobile: +91-881******* / 940-***-**** DOB: 25/05/1978 Status: Married

Snapshot

Passion for Technical Teaching,Belongs to Technical Teachers family(Father Lec.Mech Engg )Retired Principal Polytechnic Khandwa.

Highly service-oriented with excellent customer facing skills and presence to deal with senior customer management

Self-starter with a can-do attitude and a willingness to learn

Detail-oriented and highly organized with the ability to multi-task

Ability to succeed in a team-based environment

Strong customer service ethics and integrity

Demonstrated strong performance in prior positions.

Education

»MCA from Punjab Technical University in 2010.

»MSC.IT from Punjab Technical University in 2009.

»PGDCA from Makhanlal Chaturvedi University Bhopal in 2008.

»Certificate in Computing (CIC) from IGNOU, New Delhi in 2007.

»Advanced Diploma in E-Business from GLS-IIT Ahmadabad Conducted by Government of Gujarat, in 2001.

»Bachelor of Commerce (B.Com) from S.N. Govt. P.G. College, Khandwa, DAVV-Indore (MP) in 2000.

Professional Training

»Software Testing Training at Imeans Infotech Bhopal.

»Global Networking Professional from IIHT, Ahmadabad (Gujarat).

»Computer System Hardware Maintenance from Techno Asyst, Ahmadabad Gujarat.

»Certificate Course on Web-Designing from ACT Computers, Ahmadabad.

»Dot Net Professional Course from SSI, Ahmadabad.

»Client Server Applications using Visual Basic and Oracle from SSI, Ahmadabad.

IT Skills

Operating System : Windows Vista, Windows 2003 Server, Windows XP,Vista,

Windows 7, Linux setup.

Software : Symantec Security Solution, Visual Studio 2008, Visual Source Safe, Flash,

MS Office 2007

Hardware : Worked on H3C Routers,Fortigate, Firewalls,Analyzers,core & kvm switch

Installation : PC hardware and software including diagnosing of problems/conflicts,

Upgrading software, configuring LAN/WAN

Languages : Net framework (3.5) Asp.Net, Vb.Net, Java (Servlet, Swing), HTML,

Visual Basic 6. PHP 6.0.

Database : SQL Server 2008, MS Access, Oracle9

Backup tools : Telnet and HyperTerminal – for router and switch,

Tftp for server load balancer, Device GUI tool for backup

Other technology : Network Latency monitoring

Professional Experience (Total 5 years )

Presently working as a Customer Care Executive with Telemart Network Indore.

Worked as an Trainer in Enize Infotech for Tata Consultancy Services Bhopal.

TCS has made a software IFMIS(Integrated Financial Management Information Service) with the help of Govt of MP.

My role is to provide training for IFMIS(Integrated Financial Management Information Service) software training to govt employees related to treasuries work.

My role is to made them aware of IFMIS software so that they can use the software easily.

Worked as an Auditor in Surevin Bpo Bhopal.

My role is to audit the voice recording of the agents and check whether they are following the script while talking to CMHELPLINE users.

My role is to audit the physical Customer Application Form and to refine the defects in the customer application form and submit it on the server.

From Jan 2011 to 31-05-2014 worked as a Operation Executive for TCS iON Bhopal.

TCS iON is conducting online examination at various cities. Before examination we have to go to the respective center to do the mock test to check the computers whether they are compatible for the examination if they are not I have to report this to the respective staff of that organization to make compatible before the examination. My role is to coordinate with the technical team for conducting the online examination.

Responsibilities include:

1.System Administration : Daily monitoring of network devices, servers and links.

2.Backup of network device configuration

3.Coordination with vendors and third party suppliers for maintaining existing data center

4.Incident management : Log problem tickets with OEMS, coordinate to identify and resolve datacenter issues

5.Work with vendors and third party suppliers for setting up new data center.

Jun’03-mar’05 at Techno Asyst

Tools used : Windows 2000,Xp, Windows Vista, Server

Team size : Two

Role : Hardware Engineer at Techno Asyst, Ahmadabad

Description : Worked as a hardware engineer at ‘Techno Asyst’ Ahmadabad. The job involved trouble shooting the problems and resolving them for different client computers onsite and in office. Responsibilities included configuration, troubleshooting systems and upgrading machines, installing OS and application software.

(Abhishek Shrivastava

51 Ansal Pradhan Enclave Near Dana Pani Restaurant Arera Colony Bhopal. 462039

Mob:881-***-****

741-***-****

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