James Sevier

*** ********* **** *****, ***** ****1 acxpam@r.postjobfree.com 512-***-****

KEY PROFICIENCIES

Microsoft Office 365 Small Business

Organization & Prioritization

Computer Hardware and Software

Wireless Networking

Networking

Dell, Sony, IBM, Lenovo, Apple Computers

Lexmark, Canon, IBM, and Dell printers/copiers

Effective and Trusted Decision-Maker

Hughes Satellite Systems and DSL Solutions

Works well Independently

CAREER HISTORY & SELECTED HIGHLIGHTS

Office 365 Concierge Ambassador at Microsoft; 2015 - 2016

Ambassador

Front line support for Microsoft Office Small Business installation, troubleshooting, and migration to the Cloud.

Robert Half Technologies, Austin, Texas 2015 - 2015

Desktop Support

Conducted in-house support for Apogee building systems for deployment. Set up and configured a new training room with video capabilities, conducted inventory and organized a computer staging room and conducted admin responsibilities for Active Directory, Share Point, and Office 365. Installed and configured Shoretel VOIP systems with network wiring and configuration.

Teamwork Computer Systems; 2014 - 2015

Consultant

Self-employed consultant working on contracts and projects.

Worldwide Tech Services; Austin, Texas; 2007 - 2014

Level 4 Field Service Engineer

Primary focus on troubleshooting and repairing Hughes Enterprise Satellite Systems and DSL solutions for government, military, police and numerous other enterprise clients unsupervised in central Texas. Later worked lightly on consumer solutions when called on.

At times diagnosed and repaired desktop, laptop, all-on-one and servers for Dell, IBM, Lenovo and Sony computers along with Dell, Lexmark, Canon and IBM printers, scanners, and copiers.

Configured, diagnosed, repaired, and installed wireless internet solutions.

Responsible for an extremely complex and expensive parts inventory.

Seton Information Systems Dell Children’s Hospital; Austin, Texas; 2003 - 2007

Desktop Support Specialist

Install hardware and software in an enterprise/hospital environment.

Troubleshoot and repair wired and wireless network issues.

Performed Desktop, phone and remote access support.

Configured network printer’s front end and back end.

Project Management Technician.

Provided superior customer service by greeting and assisting customers, and responding to customer inquiries and complaints in a hospital environment.

AT&T Internet Services; Austin, Texas; 2005 - 2007

Second Tier Support Technician

Team Lead, Trainer for DSL and Dial up internet access support.

Troubleshoot and repair line and circuit issues.

Rip and Rebuild line Circuits.

Add, remove and recover IP blocks for business solutions.

Configure wired and wireless routers.

Unisys Corporation; Austin, Texas; 2005 - 2005

Technician Level II/Consultant

Troubleshoot network hardware, software and connection issues via phone and remote access to bring Amgen Corporation up to Unisys tech support standards.

Helped with technical documentation, call center procedure for entry level technicians.

PC Doctors; Austin, Texas; 2004 - 2004

Consultant

Provided Consulting services for computer related networking, backup, repair, setup, and software usage on servers, pc and laptops for home users to medium and large business. Performed hardware and software installation and setup for laptops, Personal computers and servers. Repaired or replaced faulty components on systems and made recommendations for new systems.

Wincor-Nixdorf; Austin, Texas; 2003 - 2004

Corporate Help Desk/IT

Provided phone support for the setup and installation of new servers for Office Max worldwide. Performed advanced trouble shooting of servers, pc’s, routers, bridges and cabling through WAN connections to insure proper configuration of the network servers, printers, time clocks and backup devices. Dispatched parts and service as necessary.

Self Employed; Georgetown, Texas; 1991 - Present

Contractor/Consultant

Headed a three man team as server lead on a million dollar project for Xerox Connect to insure the smooth migration of NT servers to Windows 2000 server and active directory for HCR Manor Care facilities throughout Texas. Installed and configured Cisco routers to replace 3com hubs and migrated Windows NT server on Compaq Servers to Windows 2000 Server and active directory. Configured IP address, subnet mask and default gateway for servers, time clocks, routers, and printers. Provided the same services for Hewlett Packard and American Consulting for Scott White Hospitals.

Dell Computer Corporation; Round Rock, Texas; 2002 - 2002

Technical Support

Technical support for Dell wireless products. Assist customers, determine problems, and provide solutions for wireless networking service problems. Responsible for customer satisfaction by effective handling of customer problems. Ensured proper escalation procedures are followed. Perform assigned functions according to standardized policies and procedures. Acted independently to determine methods and procedures in new assignments.

RELEVANT TRAINING

Dell Foundations Desktop and Laptop

Sony Foundations Desktop and Laptop

IBM/Lenovo Foundations Desktop and Laptop

Hughes Satellite and DSL training

Apple Foundations Desktop and Laptop

Routers; wired and wireless firmware and software.

Support Corner: Enabling DNS for Mail Flow for SMB.

Deploying Office 365 ProPlus.

Managing Office 365 Identities and Services.

Office 365 Troubleshooting.

Office 365 Fundamentals.

Exchange Online Integration with Office 365.

The Microsoft Hybrid Cloud: Best Practices Guidance.

EDUCATION

Southern Technical College; Fayetteville, Arkansas

Diploma in Computerized Office Technology

Hobbs High School; Hobbs, New Mexico

High School Diploma

References

Jessie Leonard 512-***-****

Senior Tech Analyst

Smackteam Dell

Steve Schwab 512-***-****

Net App Transition

Architect

James Collins 512-***-****

Desktop Support

Poly Com

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