Customer Service Microsoft Office

Constance A. Swann

**** ****** **. ***-** ● Jacksonville, FL 32217 ● 434-***-**** *************@*****.***

Job Objective: Position in Management/Administration/Auditing

Professional Profile:

Management - Over 20 years’ experience in the Business Environment. Demonstrated ability to analyze business issues. Accurately assess people’s knowledge, skills, abilities, potentials, and distribute work accordingly, evaluate performance and provide feedback. Assisted in ISO standards and certification process.

Communication - Persuasive communicator with well-developed presentation and negotiation skills. Able to develop productive relationships with colleagues, customers, and staff at all levels. Works towards agreement using negotiation. Satisfies expectations of customers effectively.

Team Building - Supports the overall team concept. Developed methods that enabled team members to successfully interact with internal and external customers. Encouraged group members to talk and express their ideas. Counseled team members on problem-solving techniques. Instructed team members on identifying individual needs and how they apply to work.

Technical - A thorough understanding of processes, with a strong interest in the analysis of trends and data. Proficient in the use of specifications, drawings, bill of material preparation and maintenance, cost estimating, and other areas of Industrial Engineering. Skilled in auditing, sampling plans, inventory, database management, order processing, job travelers, and process control. More than 15 years in auditing and quality control with 7+ years in ISO internal auditing.

Administration - A quick study: able to easily gain new skills, ask the right questions, and apply knowledge to work effectively both independently and in a team. Able to organize material and information in a methodical way. Effectively manage different responsibilities simultaneously. Knowledge in hiring practices and documentation in Human Resources. Skilled in drug testing, backgrounds, I9 process, recruiting, physical and knowledge testing.

Computer Skills - Uses computers effectively to acquire, collect, review, prepare and report data. Knowledge in many types of database and software systems such as Microsoft Office, Vista, SAP, Microstation SE, Oracle, and several other systems.

Work History

03/2013 to 07/2016 Adecco Group, Waynesboro, VA & Jacksonville, FL

Certified Recruiter & On Site Supervisor & Contract Compliance

Analyst

01/2012 to 03/2013 Adecco Staffing, Waynesboro, VA

Associate

03/2009 to 01/2012 Kohl’s Department Store, Waynesboro, VA

Customer Service, Cash Office, & Sales Asso.

04/2005 to 01/2009 Objective Industries, Fishersville, VA

Sales Manager & Customer Service Director

08/2004 to 08/2006 Best Western, Staunton & Lexington, VA

Front Desk Clerk & Night Auditor

Education

Eastern Mennonite University, Harrisonburg, VA - B.S.

Management & Organizational Development

Blue Ridge Community College, Weyers Cave, VA - A.A.S

Business Administration

Blue Ridge Community College, Weyers Cave, VA - Certificate

Supervision

Valley Vocational Technical School - Fishersville, VA - Certificate

Microsoft Office

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