Ian Garner

Tech Ops Analyst

Phone # 713-***-**** Email: acxp6d@r.postjobfree.com

SUMMARY

Over 10 Years of extensive work experience in application support spanning multiple operation system environments.

Familiar with secure backup solutions, virtual machine deployment, OS imaging and cloud migration using office 365.

Trained in scripting for application and production support using Python and Java

Developed object oriented programming (OOP) designs for simulations and 3D modeling engines using C++ and C# APIs

Experience with infrastructure development with Share Point 2013, & Share Point Server 2016, & Share Point Designer using .Net frameworks integrating existing web applications.

TECHNICAL SKILLS

Operating Systems: OSX., Unix, Linux, Windows 7/8/10

Languages: C#, C++, Java, and Python

Tracking tools: JIRA, Remedy, Clear Quest, Bugzilla

Web servers: WebLogic, WebSphere, Apache Tomcat

Cloud: Cloud Watch, Cloud Foundation, VMWare, Office 365

Databases: SQL Server, MySQL, Oracle

Repositories: Nexus

PROFESSIONAL EXPERIENCE

FP Assistance Inc., - Houston, Texas July 2016 – September 2016

Reviewer

Created state approved documents for compliance with USDA CACFP Food Program rules and regulations, using Adobe Acrobat DC and Creative Cloud toolsets

Performed sponsor inspections to determine contracted site compliance with CACFP Food Program policies and procedures.

Completed installations of CACFP Food Program form packages to site machines for local end users and trained site staff on CACFP documentation use and processes.

Consulted company executives for implementation of Office 365 E5 Non-Profit Cloud based migration options including use of: Azure, Exchange Online, and Share Point.

JP Morgan Chase, - Houston, Texas October 2014 – June 2016

Associate Tech Ops Analyst

Provided remote global application support for internal users on a team composed of remote and deskside support technicians for the Investment Banking line of business using corporate ITIL process standards

Identified trending break/fix issues within the technical environment and provided advanced solutions utilizing java, python, visual basic and C++ scripting languages.

Submitted root cause feedback to the relevant team/groups for advanced troubleshooting solutions in accordance with ITSM defined incident reporting processes.

Developed help desk technician tool sets for the Attachmate Reflections application used to emulate commonly used mainframes using C#, Python and Visual Basic APIs creating automated macros and custom user interfaces tailored to each end user job role and responsibilities.

Coordinated new application integration projects by managing end to end deployment processes from UAT testing to production following the pre-planned build life cycle using MS Project Pro to manage resources, tasks and projected budgets.

Functioned as a project lead for installation of packages/patches, VM deployment, server configuration and technical support of Linux Ubuntu 16.04.1.LTS for developer use within the CIB (Consumer Investment Banking) line of business.

Worked as a UAT testing lead for VMware based virtual machines, running Ubuntu and Red Hat for end users as a custom project for future VM deployments.

Lewisville Independent School District, - Lewisville, Texas September 2013 – June 2014

Campus Technician

On Site & Remote troubleshooting for software and hardware issues on OSX and iOS devices.

Windows and OSX OS imaging using PXE, Workflow and Ghost deployment tools

Management and maintenance of 300+ Apple Mac Book Pro and 250+ Apple iPad device

deployments across a 10,000+ end user network using Absolute MDM server and Apple Configurator.

FP Assistance Inc., - Houston, Texas July 2007 – February 2012

Computer Support Technician Review Coordinator

Provided technical administration for Windows XP, Windows 7 and Windows Server 2003/2008 Designed a mobile application development program for non-profit state funded food programs using C+ and mobile os testing on motion field tablets under TDA supervision.

Day to day support for end users using Microsoft Outlook and various mobile email solutions.

Server Administration and User Management using Active Directory and Exchange

Coordinated projects and enhancements with other help desks, external suppliers and data source teams using Project Pro and MS Access to manage tasks, budgets and physical resources.

Creation and management of company database using Microsoft Access and SQL.

Digital form creation and editing using Adobe Acrobat Pro and Share Point 2003

EDUCATION

Prairie View A&M University

Computer Engineering Technology – 2005-2007 Computer Science Fall 2014 - Present

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