Full Time Customer

Chad C Knupp

**********@*****.*** 330-***-****

With 12 years of people and process management skills, I enjoy coaching and mentoring people while at the same time driving performance and process improvement. With a very strong background in project management and team building, I function very well in a team environment and interface well with all stakeholders. With very strong communications skills and a focus on the customer, I have had much success in building lasting relationships both within and outside of an organization.

Key Strengths:

Lean Six Sigma Green Belt

Cost Reductions

Budget Development

Training Facilitation

Continuous Improvement

Problem Solving

Implementation of LEAN Principals

Domestic and International Operations Management

Root Cause Analysis

Communication

Process and Procedure Development and Implementation

Safety and Regulatory Compliance

Professional Experience

Integrated Deicing Services (IDS) November 2004 to November 2016

Integrated Deicing Services (IDS) is based in Manchester, NH. IDS was founded in 2002 and has grown to become one of the largest Deicing Service providers in the world and a leader in the industry. The company prides itself on being the safest most cost effective deicing company in world.

Regional Director of Operations Domestic

Sales, Inventory, Operations, Planning

November 2013-November 2016

Oversight of operations in Chicago, Detroit, Memphis, Indianapolis and Cincinnati

30 full time staff and 300 seasonal staff

Responsible for 48% of the company’s total revenue

Responsible for all equipment status and allocation at the 5 locations

Conducted forecast analysis for materials for Fortune 500, private and military end users

KPI review and input by location

Provided operational assistance where needed

Created and maintained Budgets

Manage Maintenance and Operations personnel

Compliance with IDS, customer and state safety requirements

Manage local and corporate customer relations

Explore new/additional business opportunities

Employee performance evaluation

Developed and tested a companywide maintenance training program

Assisted in the development and implementation of various operational training programs

Conducted classroom training and evaluation at various locations

Key Accomplishments

Grew operations into 6 of their 13 new International and Domestic locations

Exceptional Customer Relations track record meeting customers’ expectations

Designed and implemented an improved radio communications system streamlining the safety and efficiency of communications during operations

Developed and tested a companywide International and Domestic Maintenance Training program

Achieved a management retention of over 95% during tenure

Contributed to many cost saving measures by enhancing training and refining process

Incremental growth in all locations due to potential customers observing and requesting our service

Director of Operations Europe

September 2012-November 2013

Directly managed the startup of operations in Luton, UK and Geneva, Switzerland

6 full time staff and 30 seasonal staff

Responsible for 10% of the company’s total revenue

Responsible for all equipment status and allocation at both locations

Oversaw the day to day operational tasks at both locations

Oversaw compliance and development of programs to comply with European standards

Worked on various new programs/procedures to increase customer satisfaction

Hired and trained local staff

Assisted in the immigration and customs process for both countries

Coordinated the flow of personnel and supplies for both operations

Manage Maintenance and Operations personnel

Compliance with IDS, customer and international safety requirements

Explore new/additional business opportunities

Manage local and corporate customer relations

Employee performance evaluation

Area Manager

August 2010-August 2012

Oversight of operations in Canton, OH, Detroit, Indianapolis, Cincinnati and Memphis

20 full time staff and 250 seasonal staff

Responsible for 35% of the company’s total revenue

Responsible for all equipment status and allocation at the 5 locations

Oversaw startup operations in Canton, OH and Cincinnati

Manage Maintenance and Operations personnel

Compliance with IDS and customer safety requirements

Managed customer relations

Explore new/additional business opportunities

Employee performance evaluation

Helped develop and implement new training material

General Manager

August 2009-August 2010

Started operations for IDS in Indianapolis

2 full time staff and 35 seasonal staff

Responsible for 3% of the company’s total revenue

Responsible for all equipment status and allocation

Compliance with IDS and customer safety requirements

Manage customer relations and developed procedures to fit their needs

Explore new/additional business opportunities

Employee performance evaluation

Hired and trained new staff

Developed procedures specific to operations in Indianapolis resulting in 0 accidents

Oversight of day to day operations and scheduling

Operations Manager

September 2007-August 2009

Started operations for IDS in Minneapolis

6 full time staff and 50 seasonal staff

Responsible for 10% of the company’s total revenue

Responsible for all equipment status and allocation

Conducted hiring and classroom training

Compliance with IDS and customer safety requirements

Manage customer relations and developed procedures to fit their needs

Employee performance evaluation

Oversight of day to day operations

Oversaw employee scheduling

Operations Supervisor

July 2007-September 2007

Managed a special project between IDS and FMC Technologies (now JBT) where IDS staff assembled equipment in Orlando.

10 full time staff in various locations/departments in the plant

Coordinated the project locally dealing with any issues between IDS and FMC

Lead Deicer/Deicer

November 2004-July 2007 – Part time while in college and working full time at Cessna

Lead Deicer in Pittsburgh and Detroit and Deicer in Pittsburgh

Led a team of deicers in specific locations in both locations

Conducted On the Job training

Oversaw day to day operations in a particular location

Assisted in employee scheduling

Removed frozen contamination from aircraft surfaces in Pittsburgh

Marshalled aircraft into position

Serviced equipment with fuel and fluid

Conducted frozen contamination inspections

Completed small maintenance tasks on the equipment

Cessna Citation Toledo, OH May 2006-July 2007

A & P Mechanic

Aircraft Maintenance Preformed on all Cessna Citation Models

Engine Maintenance Preformed on Williams, Pratt & Whitney, Honeywell and Rolls Royce Turbine engines

Conducted Phase, Scheduled and Unscheduled maintenance

Licensures

Lean Six Sigma Green Belt

FAA Airframe and Powerplant

Software skills

MS Office

Adobe Captivate

Recognition

Carl Thompson Safety Award Winner

Top Gun Award

Education

Pittsburgh Institute of Aeronautics Pittsburgh, PA March 2006

Associate in Specialized Technology (AST) Degree

Aviation Maintenance Technician Program

oRelevant Learning:

Sheet Metal and Composites

Engine Overhauls and 100hr Inspections

Non Destructive Testing

Electrical Troubleshooting

Aircraft Instruments

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