Professional Experience

Primus International

IT Manager 11/ 2012 – Present

Manage daily operations and allocate resources to priority tasks. Install, configure, update, maintain, and troubleshoot PC’s, servers, printers, cell phones, and devices including MS Windows XP, 7, 8, 10, Server 2003, 2008 R2, 2012, VMWare ESXi v4, v5 & v6, Dell Enterprise manager for Compellent sc4020 SAN. Deploy & maintain departmentally unique software & peripherals. Manage IT projects and emergent requirements. Act as primary resource for NCSS Machine Monitoring System for local area. Manage and create AD / ERP accounts. Obtain quotes & order hardware/software, cell phones & peripheral equipment. Provide required SOX documentation for quarterly testing. Update documentation as required. Track work through ticketing software. Primus International 02 / 2008 – 11 / 2012

IT Help Desk 3 (IT Generalist)

Resolve end user software & hardware related PC problems. Install, configure, update and maintain Windows based personal computers including Windows 7 (32/64bit), Windows 8/8.1, and Windows XP. Create & maintain user accounts and adjust group membership in Microsoft Active Directory. Create & manage email accounts in MS Exchange. Create & manage printer queues and DHCP reservations. Research & suggest new hardware / software for deployment. Manage all work through ticketing software. Todd Pacific Shipyards - 01 / 2007 – 02 / 2008

Desktop Support Specialist

Resolved emergent computer related issues including PC, laptop, thin-client, software, network and peripherals. Image PC’s using Norton Ghost and Acronis True-Image workstation. Install peripheral components and hardware. Created and modified user accounts

(MS AD) & Exchange attributes. Create printer queues and DHCP reservations. Assisted Systems Administrator in resolving server issues. Create Knowledge Base articles. Help develop procedures for vendor interaction and ordering. Attended to other duties as assigned.

Multicare Health Systems - 08 / 2005 - 01 / 2007 – (07 / 2004 - 08 / 2004) User Support Analyst II

Provide onsite and remote problem resolution for Personal Computer software and Operating System issues via SMS Remote Helpdesk and Dameware utilities. Provided account maintenance via Active Directory. Assist in application account administration.. Applied Norton Ghost images to Personal Computers for new installations. Responsible for installation, configuration and troubleshooting of print devices, Scanners and PC peripheral equipment. Responsible for Knowledge Base Article creation content and accuracy. Assist in scheduled PC deployments and inter-department move projects. Configured WYSE Embedded Windows thin-client devices.

The Boeing Company - 11 / 2000 - 07 / 2004

Computing End User Assistant

Resolve customer computing problems on operating systems, application software, print devices, and network connectivity. Install and configure operating systems, application software, print devices, and hardware. Provided account maintenance via Active Directory. Configured e-mail client (Outlook & Exchange). Interface with other internal and external service providers to ensure resolution of customer issues. Participated in company wide migration to Windows 2000 Professional. Assisted in Cisco IOS upgrades on multiple routers. Responsible for ticket queue management via Remedy. Responsible for data closet capacity management and switch port clean up. Responsible for restoration of serial data collection systems. Education/Certifications

Renton Technical College GRCC - SkillStream

Computer Network Technician program. MS Windows Operation Systems & Administration Cisco Academy CCNA Program / TCP/IP Support & Administration Fundamentals of UNIX - LINUX

Certifications

Microsoft Certified Professional - ITIL Foundation Certified. Timothy w Smith

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