Project Manager Management

*********.***@*****.*** ***-***- ****

Total of ** + years IT experience includes Project and Program Management for Development, Infrastructure, Transition Support projects includes Analysis and Design, Execution, Testing, Implementation, Training and Documentation for waterfall and Agile projects in Retail, Telecom Infrastructure, Health and Life Insurance, Commercial Insurance,Banking and Hedge fund domains for an Remote, Onsite, Offshore based delivery model .

Experience playing Scrum Master/Product owner/ Iteration Manager for corporate Systems portfolio diligently applying Scrum principles, practices, and theory with knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement and transparency.

Experience in Infrastructure project manager for Telecom Client and successfully delivered Data centre projects for Application Upgrade, Add/Upgrade new server to Production environment, DC-data centre Management, Disaster Recovery project includes IT Infrastructure Planning (Database, Server & Network Management), IT Services Management (ITSM).

Exposed to complete project management life cycle starting from scope definition, preparing project plan’s, WBS, resource, time & budget management, project execution and monitoring-control and successful closure.

Possess good knowledge of PMI methods, procedures and tools used for project management, well versed in PMBOK Methodologies (Project Management Body of Knowledge) and also good knowledge in SDLC development methodologies (Waterfall and Agile).

Project leadership for application development including budget & time control, status reporting, client and project team coordination.

Communicates clearly, honestly and concisely with all levels of management, cross-functional teams, SMEs of various departments, project managers, and external resources to achieve project goals.

Experience in Project Management activities includes SLA KPI tracking, Project health report, Effort Estimation, Resource Utilization, Task tracking, Delivery management, Close out report and Document management. Evaluate project capacity report, budget tracking, resource management and time tracking.

Manages geographically distributed DevOps and project teams includes offshore development teams. In addition, experience to lead /Influence cross-organization project teams and managing matrixed resources includes third-party vendors for e.g. Software vendors, hardware vendors, content providers as required.

Have managed and accountable for the management of projects with an aggregate annual cash flow up to /over $5 million and responsible for the pursuit of cost reductions and maximizing value on all assigned projects includes for project communications and required negotiations with internal and external vendors/organization

EDUCATION AND CERTIFICATES:

Executive MBA IT and Systems Indian Institute of Business Management 2007 - 2008

Diploma in Computer Science and Engineering Board of Technical Education 1989 - 1992

Agile Initiate Phase Start me UP - Software Group December 2010

CSM-Certified Scrum Master - Scrum Alliance August 2015

PRINCE2™ Practitioner Certified Project Manager - APMG - International December 2013

ITIL Foundation Certificate - EXIN December 2012

IG Corporation, San Jose CA Sr. Project Manager/Scrum Master July’15 –Jun’16

Automotive Client – Enhancements for current WEBDCS and AS/400 Parts systems to address Kia Dealer Parts systems concerns. Improve the quality of information to support critical Kia customer situations (UPER Review, Consumer affairs customer case management, service campaign/action launch preparation, Resolve parts-related issues resulting from last year’s transition to Mobis AMOS system, which will improve KMA oversight of MPA parts operations and performance.

Retail Client in order reduce liability and to comply with payment card industry (‘PCI’) standards, the Point-to-Point Encryption (“P2PE”) and tokenization project implemented for all business channels where credit/debit card transactions occur, includes merchant certification for all channels (non EMV)

Facilitation of Scrum Ceremonies – Daily Standup, Sprint Planning, Sprint Review, Sprint Retrospective, Backlog Grooming across core team and business community (as needed) for each project track.

Maintains dependency across Project Teams,engineering, infrastructure, and third parties, Breaks down barriers and shields the team from impediments precluding engineers from making progress against sprints and deadlines.

Organizes and facilitates retrospectives at the end of each sprint. Ensure high throughput and work /influence managers and scrum teams to remove enterprise-wide systematic obstacles that block ability to achieve sustainable increases in velocity and team efficiency.

Facilitate release planning and scheduling by providing empirical Scrum team statistics, identifying project dependencies, and creating velocity forecasts on Kanban. Also, update agile tracking systems (JIRA) to provide transparency on product and sprint backlogs to remote teams.

Provides agile leadership principles to Product Owners and functional managers. Facilitates general education sessions for non-development teams

Accountable risk management Plan and maintain Risk Log with risk number, source of risk, risk name, risk description, date, rank, phase, probability, impact, effect, risk mitigation actions, trigger event, and owner. Also, ensure risks will reported in GCSC on time-to-time.

Experience in managing RAID/Issues/Incidents logs throughout the duration of the Project, which will identify the issue number, description, date opened, date closed, person assigned to, status, and priority and due date. Review logs in weekly status meeting status about outstanding issues will escalated to KMA Executive Management on an as needed basis for review and resolution

Demonstrate strategic thinking and diagnose project problems by identifying possible solutions. Facilitating discussion, decision-making, conflict resolution and holding people accountable for their commitments.

Diligently prepare and collate project progress/status, issues & risks, Development capacity planning and helping in release scheduling

Configures, manages and supports multiple server environments including Production, Corporate, QA, Staging and Development level environments.

Ensure review of deliverables and provide feedback. Facilitate review meetings to discuss the comments and get approval and signoff upon changes incorporated, accepted

Manage project budgets and resources by ensuring costs are in alignment with approved limits, documenting and reporting variances, forecasting and securing resources and collaborating with resource managers.

Partners with agency/Vendor leadership to establish resource requirements, acquire resources as needed and full understanding of both internal and client’s workflow processes.

Implementation and Rollout in Parallel- For applications rolled out (Xstore), test cases will require using stores on both old Vendor system and new Vendor simultaneously, to verify both settle and interface to JDA Sales Audit & XBR during the rollout.

MASON Retail stores C Falls, WI Project Manager/Senior BA Feb’15 – June’15

To send transactional emails (Order Confirmation, Shipment Confirmation, Cancellation Notices, Backorder Notices, and Returns Notices) through our ESP, Cheetah Mail, instead of through forms cape/advantage.

Collaborated/facilitated discussions and Work closely with DevOps functional teams to ensure smooth transition to production operations (release, go-live cutover, post go-live stabilization) for Operations staff .

Execute approved project plan and coordinate with the various (up/down stream) application teams.

Managed Change control implementation and coordinating daily, monthly releases and reruns.

Expert knowledge of a wide variety of technologies such as development tools and platforms, application servers, database servers, web servers, integration technologies and middleware

Assigning roles & responsibilities, gathering LOE from the team, compose time, cost schedule plan.

Project status tracking, identifying risks and preparing the risk responses/ mitigation strategies, managing change requests and assuring completion by baseline.

Coordinate between client & project teams by working closely with technical leads and testing teams to meet company standards and achieve defined milestones.

Develop order prototype using Oracle ESB to process and transform complex business process by using different components like JMS (Java Messaging Service), File Adapter and DB Adapter.

Extensively worked on XSD, XSLT in order to transform the message in order to custom Common Order Object to complete a transaction.

Created partner link using web service adapter to invoke URL Based OSB and other services.

Implemented Fault handling logic to handle, binding faults and runtime faults in BPEL processes.

Managed Change control implementation and coordinating daily, monthly releases and reruns.

Developed BPEL modules within SOA Suite for creating services managed data transformation, business workflow, business processing, data routing, and communication with external systems

Tech Mahindra, Sydney, Australia Sr. Project Manager Dec’05-Jan’15

VODAFONE Telecom Infrastructure Project Manager July 2012 - January 2015

In an effort to keep VHA CLMS software version in line with the latest available version, regular maintenance upgrades are will also be planned. The frequency of these upgrades are defined but ill most likely be on a yearly basis (or more, if required). Here attached with few infra projects managed VHA.

oeMagine (CLMS Upgrade) Release Management- Upgrade

oPAS Pivotal Migration - Enhancements

oPivotal PAS Remapping - Enhancement

oMt Waverly Diameter Probe - MTX - Infrastructure

oData Centre and MTX, MAC (Move, Add and Change) - Infrastructure change

oICC Mon Migration - Infrastructure change

oPCI masking and purging - SIEBEL, BRM - Enhancements

oPCI Bulk Tokenization in BRM Phase 1- Enhancements

oPCI Bulk Tokenization in BRM Phase 2 - Enhancements

oTokenization - Compliance

Worked with internal client team to implement various incremental bug fixes and/or enhancements to previous major release of ERP/CRM applications (Siebel, BRM, eMagine applications)

Scope of responsibilities started at the completion of project life cycle, including design, site walk, Rack space allocation, engage cabling contractor, procurement of equipment/subcontractor services/transport, test and acceptance, and turn-over to Vodafone’s management services

Experience with BMC Remedy and ITSM applications, processes for incident, problem, change, configuration management and asset management

Coordinate with Database Administrators, Information Technology (IT) Operations, Customers, & Software Vendors to plan releases, schedule and coordinate outages for deployment

Lead Release Readiness reviews, Milestone Reviews, and Business Go/No-Go review activities including the execution of the deployment Plans and checklists

Monitors and reports project status, issues and risks and Project infrastructure teams (matrix management) range from 2 to 30 people. Projects managed approximately 6-12 implementations at the same time

Vodafone Telecom operations support –Infrastructure Project Manager

Maintain and upgrade corporate networks as it relates to production servers, routers/firewalls, Wi-Fi systems, desktop/laptop, smartphones, Tablets, s/w installations, Internet connectivity, troubleshooting, printers.

Ensures that the long-term requirements of the data center operations and administration are included in the overall planning of the Technology Operations organization.

Ability to plan and coordinate projects with teams globally and execute projects independently. Possess leading-edge technological skills (hardware, software, security, network, infrastructure, telecommunications, Internet).

Create and maintain documentation within CMDB, DCIM, and other tools, including. Architecture, procedures, and other relevant data.

Influence IT Teams to ensure resolve the issue and closing the BMC remedy tickets and monitor daily control M schedules by reviewing the overnight batch failure logs and rerun reports.

Scope of responsibilities started at the completion of a Sprint sales effort and progressed throughout the project life cycle, including design, site walk, zoning/leasing/permitting, procurement of equipment/subcontractor services/transport, test and acceptance, and turn-over to Ericsson’s management services

Managed projects with system Integration delivering OSS/BSS, Provisioning, and /or Service assurance implementations

Experienced to understand, interpret and utilize business, functional, system, and software requirements documents for complex projects and solutions

Experience with BSS, OSS, or NMS applications such as Billing, Order Management, Provisioning, Network Inventory, etc.

Suncorp Commercial Insurance Scrum Master Mar’11 – June’12

LSP - Legacy Simplification - BI Data Migration and Enhancement, the INSURE Policy System will be decommissioned. Initially, new Policies will cease to be created in INSURE and instead be created in what is currently known as Niche Protect.

Extensive Knowledge of SDLC Project Management, Business case Development, Planning, Scheduling, Project communication, Issue resolution,Risk management, Change management and benefits realization

Maintains the team’s capacity plan, scrum board, sprint backlog, velocity charts and burn down charts, Track and communicate team velocity and sprint/release progress

Change management (via ITSM) to ensure high priority requirements will add to delivery and high risk requirements will be planned to reduce business risks

Knowledge of software development lifecycle (SDLC) including: requirements gathering, design, development, testing, training, quality assurance, development methods/techniques and implementing planning and execution

A case will be generated in the stellar and individual Contracts will be generated in the Life/400

The Contract information can be seen in different screens of the AS/400 Life 400

To work with the Development Team for the Deployment and support of FILENET and WORKFLOW systems. Experience with business rules management (BRM) platforms

LIFE 400 (AS/40)- Policy maintenance e.g.: Component changes, Billing, Mandate, Cancellation, Automatic increase, Reversal, Lapse processing, Reinstatement, Client maintenance, Transfer of ownership, Add life, Nominated benefits, Rolling polices

Suncorp Banking and Life insurance Project Manager/Sr. BA April’10 – Feb’11

Single level, Manage escalations and maintaining constant contact with the customer. Manage communications from the PMO.

Proactively track and support current and future project requirements, Identify appropriate, best-fit resource options for client engagements in Production support, DevOps and Projects

Assisting in the timely and accurate reporting of Scheduled Work, Facilitate Practice and Account staffing calls; coordinate materials

Accountable and implements PMO processes, policies and metrics, directs project management and business systems analysts staff, and works with other department leaders to define, prioritize, and develop projects and programs.

Drives the IT Cadence to provide transparency and facilitate decision support, clearly communicating project status, alternatives, risks and mitigation plans.

Leads functional stakeholders and IT executives in scope alignment and definition sessions, identifies program critical success factors and drives mitigation of significant issues and risks.

Production support - Transition Lead /Release Coordinator Mar’09 – April’10

First level production support on the daily scheduled jobs and support to business user requests by resolving the remedy raised tickets. All maintenance activity that owns by MIS production support team for any first level support for any issues, user clarification and CR is handled by support.

First level production support on the daily scheduled jobs and support to business user requests by resolving the remedy raised tickets.

Transformation of a business in to an Agile environment through relevant AGILE coaching and mentoring and working with technical teams to deliver Applications/Products through the full SDLC

Acts as primary day-to-day point of contact for the client and the operational aspects of the project. Objective focused on building strong customer relationships.

Hands-on experience with SharePoint experience with Site Configuration including creation and editing of SharePoint pages, Library/List Configuration, Content type/column setup, and Workflow configuration, and permissions management

Facilitate knowledge across the key Oracle ESB financial applications (GL, AP, AR, and Fixed Assets) with a deep understanding of configuring, implementing, and understanding how these applications support the Procure to Pay and Order to Cash business processes.

Works with Functional Analyst team to gather and develop business requirements documents, performs gap analysis, create system configuration documents, develop detailed functional design documents, test plans and test cases, user training documents and implementation documentation as necessary.

A mix of an application techno / Iteration Manager /workflow controller and Influence IT Teams to ensure resolve the issue and closing the BMC remedy tickets and monitor daily control M schedules by reviewing the overnight batch failure logs and rerun reports.

Escalate batch report failures, system downtime communication, Allocate BMC Remedy work tickets, and follow up ticket status with resources includes FTE, Contractors, Vendors and offshore teams.

Determined roles and responsibilities (such as collect, review, accept deliverables, resolve variances),Assigned support staff to the application, Established support expectations for each application, Listed past experiences and past learning’s

Mahindra Satyam- Sr. Test Manager Dec’05-Feb’09

GENWORTH Financial, Mortgage Insurance -Genworth uses Strategy Manager as its current decision tool. Strategy Manager Interfaces with ‘eSolve’, which is the underwriting system, implemented to process new business LMI proposals.

MBF Health Insurance Test Manager -Implementing PERADIGM software with minimal changes in its Private Health Insurance business area and Diamond System at MBF. HIT replaces the core Health Insurance administration system that runs on the ageing Fujitsu mainframe system. Diamond application comprises of PERADIGM Core; customized wrap around, interfaces; satellite applications.

CITCO Fund Services, Hedge Funds Trading -Citco Bank’s custody services cover and developed ERP application NEXTGEN that the entire Annuities, trading, clearing, settlement and custody life-cycle: locating funds, placing subscriptions/redemptions, completing paperwork and registering funds, addressing corporate actions, providing monthly statements of holdings and NAVs.

Worked with cross-functional representatives to proactively document and recommend product changes needed because of competitive pressures, shifts in market strategies, channel needs, regulatory needs or consumer needs. Development of business model framework to support new product initiatives, new markets and new distribution opportunities

Experienced in Test end-to-end project management & delivery of Application Development, Application Life Cycle Management and Application Security & Compliance.

Responsible for Release management activities, handling releases, close coordination in test execution, defect management and control.

Actively participating into JAR sessions with all the stakeholders to capture and understand the requirements.

Risk and gap analysis while capturing Functional and Non-Functional requirements.

Understanding the requirement and translate them to Business and Functional Requirements

Participated to create the Business Process on different level with the help of BPM.

Created Use case diagrams, Flow diagrams, Business Process diagrams using Visio.

Creating Business Rules, Business / Functional requirements and Use Cases.

Involved in reviewing test plan, test strategy, estimation the project in different - different cycles.

Interacted with various project stakeholders and Subject Matter Experts in Questions and Answers sessions.

Mentored the offshore team with all the new functionality/projects and involved in key recruitments.

Prepared impact analysis document to represent the changes in the system as well as services.

Conduct the meeting with stakeholders and manage to handoff the BRQS, USE Cases and FRQS.

Established Traceability between the Requirements and the Test cases using Quality Centre.

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