Desktop Technician
Resume:
Marco Huerta
SKILLS/QUALIFICATIONS:
• CompTia A+ certified
• Call Center and Customer Service Experience
• Technical Support Hardware/Software Experience.
• Bilingual (English/Spanish)
• Ability work well alone or with a team with little to no supervision.
• Excellent problem solving skills, tactful and detailed.
• Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels
• Ability to excel in a fast-paced, high pressure environment.
• Experience with administrative duties such as payroll.
• Experience installing printers through the network or directly to computer.
• Knowledge of Windows XP, Vista, Windows 7, Windows 8.
• Experience setting up routers and wireless services.
• Experience with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment
• Experience repairing laptops, tablets and smartphones.
• Knowledge of Mac and Linux computers and programs.
• Experience with VPN software such as TeamViewer and LogMeIn.
• Experience repairing devices such as Android, iPhone and Blackberry.
• Experience removing viruses, malware and trojans .
EXPERIENCE:
May 2012-Present Tech-On Inc. Pelham, AL
Repair Techician
• Repair laptops and desktop computers.
• Clean viruses, malware and trojans from computers.
• Repair tablets and smartphones android, blackberry and apple.
• Install/Reinstall operating systems (Windows, OSX, Linux).
• Change operating system language.
• Retrieve and backup information.
• Troubleshoot software issues and reinstall software.
Jun 2014-Aug 2016 RMS Inc. Odenville, AL
Safety Inspector
• Inspects equipment, tools, and working conditions to ensure safety of workers engaged in construction and maintenance of lime plant equipment.
• Inspects safety belts, ladders, ropes, harness, and tools and replaces those not meeting safety requirements.
• Admistrative duties such as keeping track of the hours and payroll .
• Instruct workers in use of safety equipment and safe work methods.
• Investigates accidents to determine causes and devises preventive measures.
Aug 2013-May 2014 Bar Broadcasting Inc. Bessemer, AL
General Manager
• Manage sales accounts.
• Admistrative duties such as payroll and paying bills.
• In charge of commercial traffic and programming music.
• Edit, normalize music and commercials then convert to mp3 for use on air.
• Troubleshoot and repair computers.
Oct 2011-May 2012 Wells Fargo Homewood, AL
Technical Service Officer
• Tier 1 bilingual Technical support officer.
• Assist customers (re)installing check scanner drivers.
• Troubleshoot Internet Explorer settings to work with Wells Fargo’s Desktop Deposit.
• Walked customers through completing deposits.
June 2010-Oct2011 Huerta Promotions Alabaster, AL
Sound and Light Technician
• Load and install Meyer sound system for various artist and venues in Alabama, Mississippi, North and South Carolina, Tennessee, Georgia, and Louisiana.
• Using Laptop to set up, focus and program lights to run using Elation Compu 2006.
• Placing of microphones, drum set, and monitors.
• In charge of accommodation, transport, and keeping track of expenses.
May-July-2010 U.S. CENSUS Montgomery, AL
Enumerator
Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws.
Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.
Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.
Mar 2009-May 2010 Huerta Promotions Alabaster, AL
Road Manager
Provide direct and administrative services to various artists and artist representatives.
Plan, coordinate and oversee all logistics with various vendors regarding travel, hotel accommodations, and local ground transportation.
Oversee day-to-day operations of the tour while on the road.
Create budgets, accounting, box office settlements and tracked expenses .
Coordinate supervision of catering, dressing room and security arrangements on site.
Aug 2008–Feb 2009 TSCMEX Monterrey, NL
Laptop Technician
Troubleshoot, maintenance and repair of Acer/Gateway laptops under warranty and coordinate with vendor support for more critical repairs .
OS repair/reinstall/update Windows XP, 2000, Vista, and Ubuntu.
Virus/Spyware Removal and Data Recovery.
Repairing and Maintaining Windows Network Environment.
Jan- Aug–2008 Sutherland Global Services Monterrey, NL
Call Center Agent
Tier 1 bilingual technical support for AT&T Uverse.
Troubleshoot and assist customers with TV cable and internet access issues, wireless and Ethernet.
Walk customer through the process to restore their cable and internet service.
July 2004–Jun 2005 Sony Entertainmen America San Diego, CA
Game Test Analyst
Responsible for finding and replicating bugs/glitches and accurately reporting them to game developers. .
Assessing product functionality against official SIE quality standards.
Research and documenting product defects and violations.
Logging issues for development team review in concise written report formats.
Applying knowledge of basic to intermediate networking principles and online console, PC, and mobile gaming / functionality elements.
Collaborating on miscellaneous QA test process related tasks / projects.
June 2000–Dec 2001 Palomar High School Chula Vista, CA
Digital Campus Technician
Trained new workers and teachers to troubleshoot daily computer problems.
Aid other schools such as Montgomery High, Sweetwater High, in setting up servers and virus control.
Run CAT 5, CAT 3, and Coax cable to new buildings, install hubs and switches, setup computers for the network and printers.
Jan 1997–June 2000 Palomar High School Chula Vista, CA
Computer Lab Manager Call Center Agent
Helped teachers and students with software and internet.
Setup network servers to share data files.
Install and troubleshoot new programs, MS Office, Foolproof, Altiris Vision .
Repair desktops, replacing parts, reinstalling OS Widows 95, 98 2000.
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