Customer Service Manager

Julie A. Holt

E-Mail: **********@*****.*********:**********@*****.***

Cell number: 403-***-****

EXPERIENCE

****-**** *****’s Lethbridge, AB

Store Manger

Responsible for all staffing, hiring, training and mentoring of a sales oriented team

Scheduling the staff, creating weekly and monthly goals for sales staff, with regular follow up

Day to day management of the retail store, tracking system of items sold, inventory and staff evaluation

Marketing my store via social media, as well as other media outlets, showing trends, sales and new items

2009-Present Blonda & Jenni Cosmetics

Make-up Artist

Private make-up artist hired by bridal parties, independent photo shoots, and special occasions

Organizing events, and teaching classes on correct cosmetic application

Outstanding one on one customer service. I specialize in making events special

2009-2013 Aramark/Classic Fair Catering Lethbridge, AB

Cook/Assistant

Preparing meals in a retirement home for 140 residence

Placing food orders, scheduling and managing kitchen employees

Planning and preparing meals for special on site events, as well as off site catering requests

Assisting site manager in preparing quarterly menus, as well as creating ordering guides for weekly menu

Spent time in two locations with Aramark allowing a better understanding of all operational management aspects

2006-2009 Shoppers Drug Mart Lethbridge, AB

Cosmetician/Product Trainer/Assistant Cosmetics Manager

Customer Service

Ordering stock for cosmetics department and inventory control

Sales and application of cosmetics and setting up of displays

Training staff on product knowledge

2008 Casino Lethbridge Lethbridge, AB

Public Relations (1 year term, covering LOA)

Scheduling and managing a staff of 6

Use of all Microsoft Office Suite programs (creating Excel documents, Newsletters, etc.)

Booking, scheduling, and payment of all Casino talent, as well as Casino events and tournaments

2007-2008 Shark Club Lethbridge, AB

Server

Bartending and serving.

Serving food and beverages in a licensed establishment.

Customer Service.

2003-2006 Handy Appliance Service Center Ltd. Vancouver, BC

Service Manager

Monthly payroll for 35 employees, and subcontractors

Created programs to keep monthly company expenses in check

Responsible for hiring and training new staff

Responsible for tracking and ordering the stores inventory

Used the following programs; Excel, QuickBooks, MYOB, and Word

EDUCATION

1994-1997 High School Diploma – Lethbridge, Alberta

2007-2010 Lethbridge College – Business Marketing – Lethbridge, Alberta

CERTIFICATES

WHIMIS

Advanced Food Safe (through Aramark)

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