PHONE 850-***-**** • E-MAIL: acxolx@r.postjobfree.com

SYLNOVIA JONES

EDUCATION

Havana Northside High School Havana, FL

Diploma

SKILS

Type 45 WPM; Answer three line phone; Excel, Microsoft; Faxing; Filing;

PROFESSIONAL EXPERIENCE

2015-Present Capital Area Community Action Agency Tallahassee, FL

Family Services Case Manager

assists families enrolled in the Agency’s Family Self-Sufficiency Program (FSSP) in development and implementation of a plan to address employment, housing.

Essential functions include conducting a family assessment to determine needs, assess any emergency services needed.

identify partnerships with other community agencies that provide family services, and outreach to attract participants and partners for the program

2008-2014 Gadsden Senior Services, Inc. Quincy, FL

OAA Program Manager

Conducted client assessment for nutrition programs.

Completed required documents for OAA program

Conducted data entry of client information

Conducted monthly site visits for compliance with program

Completed monthly billing and reports for OAA program

Conducted volunteer training for OAA program

Completed Nutrition Program Compliance Review Form

Conducted annual food safety training with staff

Completed targeting and outreach plan

Provided outreach activities in the Gadsden County community

Ensured OAA program was in compliance with State and Federal guidelines

Completed applications for EHEAP services

2006-2006 Affiliated Computer Services Tallahassee, FL

Customer Care Assistant

Assist Medicaid Beneficiaries with selecting a healthcare plan

Provided customer service

Documented all telephone encounters with consumers

1998-2001 Benova Tallahassee, FL

Data Entry/Customer Care Assistant

Processed enrollment documents

Conducted data entry with client information

Assisted Medicaid Beneficiaries in selecting a healthcare plan

Provided customer service

Documented all telephone encounters with consumer

1997-1998 Unisys Tallahassee, FL

Data Entry Clerk

Processed medical claims for hospitals and physicians

Microfilmed medical claims after processing

Conducted data entry of patient information

References

Latoya Moody 850-***-****

Tony Johnson 850-***-****

Tess Thomas 850-***-****

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