Customer Service Executive Assistant
Resume:
Sandy Carvalho
Mississauga, On L5N 5J4
*****.*********@*****.***
Customer Service Specialist (Executive Assistant and Account Representative)
Profile
Consummate professional with a Positive and professional demeanor
dedicated to providing an in-depth knowledge of the specialized tools, devices and procedures used to successfully manage a large number of top accounts.
Accomplished customer service specialist and executive assistant offering 2 years of administrative experience reporting to a CEO and other top executives.
More than 10 years’ successful experience in customer service and logistical distribution.
Proficient user of MS Office with Excellent written and verbal communication skills.
Build rapport with client and mmaintains customer confidence by keeping information confidential.
Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Adept at receiving, processing and verifying the accuracy of client orders while meeting budget and time constraints with attention to detail.
Synopsis of Achievements
A team player with excellent communication skills who successfully assists top executives by preparing well-researched and accurate documents and manage busy calendars.
Ability to prioritize, multitask and effectively met deadlines while utilizing problem solving skills to proactively avoid potential issues.
Adeptly worked with Tier One clients such as PepsiCo, Frito Lay, Walt Disney World Resort, L’Oréal Canada and Whirlpool.
Effectively work on relationship building with profitable customer base.
Frequently received positive feedback from clients.
Awarded numerous Employee of the month for exceeding customer service skills and increasing positive peer moral.
Employment
Access Marketing, Toronto, ON
Executive Assistant & Customer Service Specialist
Represents the executive by attending meetings in the executive's absence; liaison with individuals and groups of the company on behalf of the executive, and coordinate the implementation of company administrative policies.
Drafting letters and documents for monthly business review report.
Updating client documentation and information on a daily basis.
Compile record and balance monthly invoices and assist with payroll.
Assist in planning and coordinated PR initiatives, business development events, and Lieutenant Governor Canadian Missions.
2014-Current
Onewurld Supply Chain Solution, Mississauga, ON Account Representative / Team Lead
Responsible for 15 top client accounts.
Managed production, distribution and transportation of client accounts.
Quickly and effectively solved customer inquiries and challenges.
Proficient in Canadian Customs procedures.
Effectively communicated customer project requirements to management team while adhering to SOP procedure.
Assisted the Customer Service Supervisor by making recommendations on any process or system improvements and covering Supervisors accounts during absence.
Achieved promotions multiply times within the company with a self-motivated attitude while demonstrating the ability to learn new skills.
2006-2014
Wels, Mississauga, ON
Customer Service Representative
Reviewed and analyzed drafts and designs for budget and building code accuracy.
Coordinated purchase and delivery of materials to client jobsite.
Managed billing and deadlines for multiple projects.
Coordinate contractor schedule.
Make sure all contractors and building inspectors were WSIB certified.
Updated and scheduled training sessions required for building code accuracy.
2000-2003
Home Depot, Mississauga, ON
Head Cashier & Special Service Desk Associate
Assist customers with special orders and installed sales.
Assisted Front-end Manager with weekly scheduling, covering breaks, lunches and sick calls.
Trained cashiers to follow standard checkout process.
Approved markdowns and Closing the stores daily accounting transactions by Ensuring cash tills are processed correctly and on time.
Processed Returns and organized returned items by department.
Maintained safety standards on front end and lot.
Answer phones calls quickly, accurately and professionally.
1996-2000
Education
Sheridan College, Mississauga, ON
Interior & Architectural Design Degree
References available upon request
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