Technical Writer

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k e n d a l l ma j d e r@gma i l . c om 9 8 9 - 2 4 5 - 8 1 3 6

Kendall Majder

Technical Writer

Objective

I wish to earn an interview for a position in your company. I am proficient in creating and writing various types of user documentation, including how-to guides, references, manuals, cheat sheets, or instructions. I will bring a positive attitude and personality to the workplace. My background in such things as technical writing, communication, psychology, graphic design, and management will help me to be a strong member of your workforce.

Experience Qualifications

Explain scientific and technical ideas in simple language.

Create user documentation for a variety of material, including how-to guides and instruction manuals.

Ensure technical verbiage is easy to understand by the layperson.

Write articles and reports on current trends in fields such as science and engineering.

Written policies and procedures for past jobs so they would be easy to reproduce at a high rate.

Collaborating with focus group experts and other team members such as directors, professors, and heads of departments, to plan and reach our goals.

Utilizing the Adobe Creative products InDesign and Photoshop.

Editing documentation for style, clarity and usability.

Writing and designing documents for publication. Professional Experience

Internship

Zee Two Two Nine, Saginaw Valley State University; Saginaw, MI January 2016 – May 2016

Designed the logo and banner for the website’s homepage.

Wrote articles to be published on the page to raise awareness about what Zee Two Two Nine and the SVSU Usability Lab is.

Researched other facilities, such as scholarly and professional, to see how they client search for possible future projects.

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Internship

SVSU Usability Team, Saginaw Valley State University; Saginaw, MI January 2016 – May 2016

Worked as part of a team to assess and develop concepts to solve client issues.

Worked specifically on the Saginaw Valley State University Online Writing Center as a client.

Developed the concept of using a system already integrated that would make the user experience quicker, easier, and more user friendly.

Discovered additional features that their current system lacked in the proposed option. Membership Services Coordinator

Freeland SportsZone, Freeland, MI November 2015 - Present

Hiring, terminating, and training membership services staff, especially those of the front desk area.

Collaborating with the Business Coordinator and Executive Director to initiate regulations of the facility and its staff.

Overseeing the procedures, operations, and daily interaction of the front desk staff to maintain the highest level of customer service.

Being a point man with facility marketing and membership campaigns. Facility Rentals Coordinator

Freeland SportsZone, Freeland, MI August 2015 – November 2015

Interact with customers inquiring rentals for the Multipurpose Room, Turf Room, basketball courts, and batting cage.

Collaborating with different departments to make sure rooms are set up and taken down efficiently on schedule.

Editing and creating a better contract for the Multipurpose Room, for liability purposes.

Working with Tittabawassee Township to schedule and monitor events in Community Hall. Front Desk Customer Service Representative

Freeland SportsZone, Freeland, MI March 2011– August 2015

Selling memberships and answering customer inquiries on a variety of subjects.

Greeting members on a first name basis every chance possible.

Providing a high standard of customer service to every individual who enters the facility.

Watching and playing with children whom parents paid for childcare.

Working as a team with SportsZone employees to accomplish goals. 3 P a g e

Education

Bachelors of Arts

Saginaw Valley State University, 2016

Major - Professional and Technical Writing

Minor - English

Association for Professional and Technical Writers Associates in Art

Delta College, 2012

General Studies

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