Customer Service Technical Support

Jabre Horton

Receptionist/Shop Assistant

Houston, TX

*****.******@*****.*** - 346-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Receptionist/Shop Assistant

BIG KEITHY'S BARBERSHOP - Houston, TX - 2012 to 2015

• Responsible for financial management and bookkeeping.

• Schedule appointments.

• Assist with Shampooing of individual clients.Responsible for maintaining, cleaning and securing building and property from opening to close of business daily.

Receptionist/ Childcare

SHIRLEY'S CHILDREN PALACE - Houston, TX - 2010 to 2012

• Responsible for financial management for services rendered.

• Administer daily balanced meals. Responsible for the safety of children, while insuring staff follows proper safety protocol.

• Filed Standard and complex state required paperwork.

• Maintained effective relationship with individual caretakers to ensure each child is attended to properly.

• Responsible for maintaining, cleaning and securing building and property from opening to close of business daily.

Dispatch/Customer Service

DISH NETWORK - Houston, TX - 2007 to 2009

• Communicate with clients to ensure technicians will arrive in a timely and professional manner to install cable services.

• Redirect technicians to various jobs sites to compensate for loss of work using key map skills.

• Detail oriented while updating tracking grids for better customer/technician contact status. Customer Service

DIRECTV - Houston, TX - 2006 to 2007

Shipping/Receiving

• Retained contact with customers before, during and after technicians have arrived onsite in order to keep a concise record of customer satisfaction, while managing to lower the monthly call in rate and maintain low customer guarantee cost.

• Shipping / Receiving client's new or old equipment, while keeping constant contact to ensure technicians arrived at job site in a timely manner for the scheduled appointments. Customer Care Specialist

CONNER & ASSOCIATES - Houston, TX - 2003 to 2004

• Assist Customers with filing property tax protest prior to deadlines.

• Schedule meetings with property owners as well as appraisers to accommodate needs due to property damages or property decrease/ increase in value.

• Respond to request for informational materials; researched, filled request, ensured adequate information concerning property concerns.

HEIGHT REGIONAL TRAINING CENTER - Houston, Texas, 2001-2003 Customer Service / Receptionist/Help Desk

• Contact customers in order to gain business for local company endorsements.

• Assist and support with training staff to help individual community members locate and gain employment.

• Managed inventory and supply orders for shipping and receiving requisitions.

• Receive customers/visitors, secure/provide requested information, or direct the request to persons who could assist and provide adequate information.

• Resolve customer and public complaints.

Customer Service Specialist/Technical Support

CONVERGYS - Houston, TX - 2000 to 2001

• Conducted troubleshooting, and conflict resolution between customers and service personal.. Follow up on discrepancies customers may have had with products or services.

• Screened, verified documents for adequacy and conformity to establish requirements. Assist customer with support for properly setting up internet accounts.

• Structured displays of merchandise for sale while maintaining a neat work place. EDUCATION

Customer Service Training

Housing Training Institute

2008

Certified Customer Service Professional

Houston Community College

2005

Texas A&M HVAC Training

2002

Texas Southern University, Lonestar College

Contact this candidate