Mark R. Edwards

https://www.linkedin.com/in/edwardsmark09

acxok6@r.postjobfree.com 719-***-**** Colorado Springs, CO

ITO Support Specialist

Innovative ITO Support Specialist with extensive experience in IT Operations infrastructure support, Backup/Restore using HP Data Protector, SQL and Tools development. Highly skilled in creating tools to streamline and automate operational tasks.

Scripting

Backup/Restore

SQL

Tools Development

Process Improvement

Windows System Administration

Technology and Platform Expertise

Operating Systems: Windows, HP-UX, Linux, VMware

Languages: Perl, JavaScript, HTML, CSS, CGI, T-SQL, PowerShell,

Cmd scripts, Unix Shell Scripts

Development Tools: Visual Studio, Microsoft SQL Server Management Studio, Microsoft Team Foundation, SSIS, SSRS

Software: HP Data Protector, NetBackup, Backup Exec, Excel, Word, Access

Hardware: HP MSL and ESL Tape Libraries, HP Proliant Servers, VLS 9200 Virtual Tape Libraries, HP Desktop Computers

Professional Experience

Hewlett Packard Enterprise, Colorado Springs, Colorado

Data Engineer 2015-2016

Provided MSSQL Database and reporting support for Human Resources Team. Developed stored procedures and ad hoc queries for ETL and data reporting. Participated on Data Engineering Team supporting multiple application projects.

Developed SSRS reports for customers. This eliminating the need to download spreadsheets from SharePoint and manipulate manually.

Wrote Excel macros to streamline daily data imports reducing manual effort by 50%.

Coded new stored procedure, SSRS report and Excel macro for semi-weekly audit. Audit time was reduced from 24 hours to 4 hours per week.

Hewlett-Packard Company, Colorado Springs, CO

ITO Service Delivery Consultant IV 2009 - 2014

Backup and Restore Service Delivery Lead - Data Protector Team.

Performed and monitored daily backups for multiple customers. Configured and upgraded backup hardware and software. Served as escalation point for backup and restore related problems. Determined cause of hardware failures and dispatched field support if needed.

Installed and configured HP Data Protector in Windows and HP-UX environments. Kept installations current with security patches.

Responded to and tracked requests, incidents, problems and changes in ITIL based systems such as Service Center and Service Manager.

Directly supervised offshore backup delivery team managing backup jobs for over 70 customers on 45 backup servers in 9 data centers.

Solely responsible for backup implementation and operations for 3 dedicated customers in the Health Care and Pharmaceutical industries.

Created script to test for security compliance on backup servers. Worked with team members to deploy script on 100+ servers. Security issues were automatically sent to a common mailbox weekly, saving considerable manual effort.

Developed and documented disaster recovery work plans that contributed to successful disaster recovery drills.

Implemented centralized data collection process to gather and summarize backup statistics used for capacity planning and staffing. The time to collect and total the data from 45 servers was reduced from over 6 hours to less than 20 minutes.

Scripted monitoring tool to determine the state of critical Data Protector backup services. Service restoration time decreased from hours to less than 15 minutes.

Hewlett-Packard, Colorado Springs, Colorado

ITO Support Specialist 2002 - 2009

Installed, upgraded and patched infrastructure servers. Resolved desktop hardware and software problems. Administered scheduling tool to run customer batch jobs. Managed Windows 2003 domain. Configured user accounts, file system security and DNS. Created various support tools written in Perl, JavaScript, SQL and HTML. Managed paging system, web server and SQL server.

Provided support to Help Desk and end users for Windows XP/Vista/Win7 and Server 2000/2003/2008. Supported all aspects of OS, monitoring and ticketing systems and custom developed applications.

Developed and documented troubleshooting procedures for customer facing Help Desk.

Deployed custom installation packages for Service Desk ticketing system.

Scripted and automated system administration tasks to ensure security compliance.

Designed and implemented system to collect and display ACD statistics on wall mounted video monitors in help desk areas. The system saved $15,000 over upgrading existing software and increased the possible number of displays from 2 to unlimited.

Compaq Computer Corporation, Colorado Springs, CO

Service/Support Engineer 1998 - 2002

Isolated network faults and dispatch repair technicians. Provided programming support for Systems and Network Operations group. Gathered data from various databases systems to generate reports on network outages.

Developed web based paging application to notify on-call personnel based on the technology required. Streamlined escalations and reduced errors by eliminating the need to check the on-call schedule and look up pager numbers.

Wrote interface to integrate paging application, monitoring server and ticketing system. On-call personnel were automatically notified when tickets were generated. Reliability of the system enabled elimination of the help desk, saving over 12,000 man-hours per year.

Education

Graduate Courses toward Master of Science, Electrical and Electronic Engineering

Analog and Digital Electronics, Control Systems, Bioengineering

North Dakota State University, Fargo, ND

Bachelor of Science, Electrical and Electronic Engineering

North Dakota State University, Fargo, ND

Professional Training

Windows PowerShell, C#, Python, SSRS, ESX Server, HP Data Protector, Windows 2003 Clustering, SQL 2012 Programing, Advanced Perl Programming, VMS System Administration, HP-UX System Administration, VMS/VAX C

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