Customer Service Information Systems

Johnny Rojas

**** ********* *** *

Drive, Coral Springs, FL 33065

*********@*****.*** 305-***-****

Systems Softwares

Summary of Qualifications

● Recent graduate with a Bachelor’s of Science majoring in Computer Information Systems.

● Able to adapt in changing environment, high energy, quick problem solver.

● Superior analytical and problem-solving abilities with strong communications skills.

● Bilingual- English and Spanish, able to commute to various locations.

● Understanding and knowledge in Business Technology and Computer Applications.

● Quick learner with strong working knowledge of software, hardware, networking, operating systems and security application.

Core Competencies

Programming languages: C#, Visual Basic, HTML, A SP.NET Software Applications: Microsoft Office, Vision and Project, Dreamweaver Database Management: Database SQL Command

Web Design

Network Security

Network Administration

Education

Bachelor of Science, Computer Information Systems, DeVry University, Miramar, FL 2016 Related Courses: Business Technology, Design, Operating Systems, Analysis and Design, Computer Applications, Project Management, Principles of Information Systems Security Associates of Sciences, Computer Information Systems, Miami Dade College, Miami, FL- 2007 Professional Experience

Server, Cheesecake Factory, S unrise, FL 2015-present

Address diner complaints with kitchen staff and serve replacement menu items promptly.

Effectively listen and attend to guest needs, request and handle concerns and issues.

Relay orders to bar and kitchen by quickly and accurately recording guest selection.

Receive orders and ensure that all primary requirements of every customer are accommodated.

Provide suggestions to customers and implement one hundred percent customer service satisfaction. Operations Manager, My Organic Corner, W eston, FL 2011-2015

Established operational objectives, developed plans and delegated assignments to subordinate managers.

Trained and developed a team of 18 associates and ensured policy and procedurhes practiced.

Created project control procedures such as project forecasts and cash flow. Expeditor, Green Street Café, Miami, FL 2007-2015

Routinely supported other areas of the restaurant such as answering phones and completing financial transactions.

Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.

Handled inventory and restocking of items to ensure accuracy and accountability of items in restaurant.

Contact this candidate