Profile

Energetic, Senior Software Test Engineer with over fifteen years of experience working for Fortune 500 companies with proven ability to complete complex and challenging assignments in a fast-paced environment. A self-starter with a goal-oriented approach to problem solving, well organized, and excellent communication skills. Result-driven professional with solid knowledge in manual software testing and extensive experience in software development methodologies including both Agile (Scrum) and Waterfall models. Quick learner with exceptional computer skills and ability to manage several tasks in a stressful environment.

Skills Summary

SQA Testing & Methodologies

Test Plans, Cases & Processes

Functional Requirements

Regression & Negative Testing

Functional & Integration Testing

UI & UAT Testing

Defect / Bug Tracking

Traceability Matrix

Test Strategies & Coverages

Software Development Life Cycle

Automation Tools

Professional Experience

ThyssenKrupp Elevator, Atlanta, GA, July 2015 – Present

Test Lead

Test Coordinator for one of the world’s leading elevator makers specializing in moving sidewalks, escalators, freight elevators, hydraulic elevators (for low-rise buildings), and traction elevators as well as elevator fixtures

Responsibilities:

Lead and coordinate the planning, administration, and execution of comprehensive test cases involving numerous cross-functional resources for multiple phases of a large, integrated Oracle e-Business Suite 11i, including functional, integration, performance, regression, end-to-end, ad-hoc and mobility application testing on iOS devices as needed

Create traceability matrix to ensure all specifications are covered and tested

Interact with the business analyst and business stakeholders for the requirement analysis review for each change request

Prepare and conduct test plan and test case review meetings for each change request

Communicate and escalate any testing issues for each change request

Update change request test status and documentation in HP Project and Portfolio Management Center; advance change request for code migration to next test instance

Lead bi-weekly test status calls and manage all defects in HP Application Lifecycle Management 11.0

Assist with triage, assignment and tracking of defects with appropriate team for resolution in a timely fashion

The Coca-Cola Company, Atlanta, GA, June 2013 – July 2015

Senior Quality Assurance Engineer

Quality Assurance Engineer for the world’s largest beverage company providing sparkling beverages, juices, juice drinks and ready-to-drink teas and coffees

Responsibilities:

Conducted smoke, functional, regression and ad-hoc testing of Coca-Cola’s Freestyle dispenser on a Windows CE platform

Worked in an Agile environment with frequently changing requirements and features

Estimated user stories from a Quality Assurance perspective using Poker Planning

Reviewed and analyzed Product Backlog Items and Feature specifications stored in Team Foundation Server (TFS) to create detailed test case scenarios

Translated PBI and feature specifications into functional test cases in Microsoft Test Manager (MTM)

Utilized MTM to perform positive and negative test case scenarios

Onsite Subject Matter Expert (SME) for new and old feature functionality

Participated in daily Scrum and bi-weekly sprint planning meetings

Entered/Updated sprint backlog tasks to be performed/committed to during each sprint in TFS

Partook in release demos, presenting the user stories completed for the sprint to the product owner and stakeholders

Created bugs using MTM and reported all issues discovered in daily stand-up meetings

Attended sprint retrospective meetings at the end of each sprint and provided feedback

Supported clients Build Verification Test during each release

Responsible for querying database using MS SQL Server to validate beverage ingredients, recipes, and other pertinent data

BLACK SWAN EVENTS LLC, Tucker, GA, October 2009 – June 2013

Owner

Cox Communications, Alpharetta, GA, August 2006 – October 2009

Senior Quality Assurance Tester

Senior Software Tester for the third largest cable provider in the nation providing reliable broadband delivery networks

Responsibilities:

Performed web application testing in accordance to functional requirements for all software releases

Used Quickest Pro automation tool for web application testing to record/playback regression test scenarios

Developed test strategies, test plans and test cases against requirements and other non source-code development artifacts

Assisted team lead with estimation of testing efforts and provided status updates

Improved efficiency and traceability by implementing requirements entry, test case creation, and defect tracking in Mercury Quality Center 9.2

Compared web-based data content with Interwoven TeamSite Content Management System and live feeds data content with Oracle 10g SQL Developer DB to validate, diagnose and resolve any problems

Created documentation and trained other IT team members how to create customer accounts on Cox Communications AS400 System – ICOMS

Conducted functional and regression testing for VoIP Hybrid system as well as Cox High Speed Internet self-install application

Used in-house API system for CHSI self install to send XML SOAP request/response messages to certify the service returned the correct data

Worked closely with cross functional departments such as Project Management, Business Analysts and Development

ACCENTURE, Atlanta, GA, March 2004 – August 2006

Senior Systems Analyst

A leading global professional services company providing a broad range of services and solutions in strategy, consulting, digital, technology and operations

Client: Bank of America (Charlotte, NC); May 2006 – August 2006

Responsibilities:

Component Integration Test Lead for the MBNA Conversion project

Managed a team of on-shore and off-shore testers through all stages of the Software Testing Life Cycle

Utilized an in-house tool and PostSoap DB to validate the service was returning the correct data

Developed test scripts and test plans per API specification documents

Reviewed test results daily to ensure all test results met the entry and exit criteria for each phase of testing

Executed CIT test scripts and identified issues and risks associated with testing to management team

Scheduled testing cycle activities for India Development Center test team members

Worked with internal teams to bring closure to any outstanding items

Utilized Mercury Test Director 8.0 to identify and report any bugs

Client: BellSouth (Atlanta, GA); May 2005 – May 2006

Responsibilities:

Integrated Order Management Test Lead for the Broadband Transformation project

Managed a team of on-shore and off-shore testers through all stages of the Software Testing Life Cycle

Worked internationally in Bangalore, India for two months to support Knowledge Transfer (KT) to India Development Center test team

Validated orders were processed from start to completion using Siebel (front-end) application, Order Management System along with the back-end systems

Used API system to certify the service was returning the correct data

Developed test strategies, test plans and test case scenarios based upon IOM business requirements and helped design detailed end to end scenarios to test critical functionality of the IOM application

Monitored and tracked progress during each test phase to ensure that the application was tested thoroughly to meet and exceed expectations

Responsible for testers following the testing standards, guidelines, and testing methodologies as outlined in the specified testing approach

Worked closely with BellSouth counterparts to support efforts to maintain thorough communication and coordination between the on-shore and off-shore teams

Identified issues and risks associated with testing and worked with internal teams to bring closure to any outstanding items

Client: BellSouth (Birmingham, AL); March 2004 – May 2005

Responsibilities:

User Acceptance Test Lead for the Rodeo Max project

Performed UAT on billing and desktop systems.

Provided implementation support for pilot launches

Worked with business and software requirements to identify and create test scenarios

Worked with application team to identify/create test accounts and data needed in test environment

Managed all phases of user acceptance testing resulting in successful project completion and customer satisfaction

Reviewed test scenarios with business to gain concurrence and satisfaction

Defined release test plans and criteria for user acceptance demonstrating attention to detail and organizational skills

Created test matrix to map requirements to scenarios to assure accuracy and coverage of requirements

Enacted with Application Team during production testing and Solutions Readiness Team during solutions readiness testing to assure timelines were being met

Identified and documented pass/fail testing results; inputted results in Test Director. Participated in lessons learned from project release as appropriate; resulting in better testing strategies for next release

Yantra API Tester, Yantra Order Management System

Additional Experience

MMC 20/20 SYSTEMS, Atlanta, GA, October 2003 – March 2004

Software QA Test Engineer

Software Test Engineer for the leading advisor to the Medicare Managed Care Industry

Responsibilities:

Designed, executed and evaluated comprehensive test plans and test cases from functional requirements for all RDBMS applications using SQL Server and Oracle platforms

Provided testing expertise during the SDLC while working in conjunction with the development team and business users

Identified software problems and steps to reproduce the issue in the defect tracking system

Developed test and release schedules and provided customer service support to the end users

Identified system enhancements to optimize system efficiency and ease of use for the end user

PROXIM CORPORATION (formerly Lucent Technologies), Atlanta, GA, August 1999 – July 2003

System Integration Test Engineer

System Integration Tester for the leader in Broadband Wireless Networks

Responsibilities:

Performed integration testing on wireless LANs for conformance to design specification, customer requirements and industry standards; which included functional, regression, performance and stress testing

Used Quickest Pro automation tool for regression, stress and performance test scenarios

Served as Team Lead for three years by providing technical leadership in the areas of analysis, design, implementation, integration, verification and deployment

Provided technical support to customers worldwide and created schedules to track project completion

Collected and documented all testing results daily to report status, including defects encountered during each testing cycle to upper management

Verified defects in a timely manner and immediately entered any new defects in Test Track Pro and reported issues encountered to development team

Revised test plans to insure plans met design specification requirements

Developed clear detailed test cases and test execution steps that were entered into Test Director

Trained and supervised junior engineers with developing detailed test plans and testing wireless LANs

Performed on-site wireless product installations and demonstrations for customers before final product was released

Testing tools used included protocol packet sniffers, MIB browsers, and SNMP Monitoring tool

LUCENT TECHNOLOGIES, Naperville, IL, September 1997 – August 1999

Service Integration Test Engineer

Service Integration Test Engineer for a multinational telecommunications equipment company

Responsibilities:

Performed integration testing on multimedia and Voice Over IP applications to validate the product usability from a customer perspective, including regression, performance and stress testing

Documented test failures and provided test results and status to management

Provided customer support for released products and resolved customer issues

LEXIS-NEXIS, Dayton, OH, May 1992 – September 1997

Software Engineer

Software Engineer for the leading global provider of content-enabled workflow solutions

Responsibilities:

Designed, coded and implemented data conversion software products using C/C++, Unix, Omnimark, Bourne/Csh scripts, Flex and JCL

Created informal unit test plans based on the product specifications for each assigned data conversion system under development

Served as technical advisor in reviews and inspections to ensure timely releases and quality standards

Trained and mentored junior engineers on the software development process

Communicated with internal and external customers to address and resolve any issues relating to software problems ranging from data transmission to online appearance

Education

Bachelor of Science in Computer Information Systems, Tallahassee, FL, 1992

Florida A&M University

802.1x, RADIUS, TCP/IP, DHCP

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