Senior Technology Specialist

PROFILE SUMMARY

** **** ***** ** ********** in the domain of Windows Administration, End Point Security, IT Infra solution designing and implementation aligned with IT Infrastructure planning applying concepts of Capacity Management, Availability Management, Operations Management.

PROFESSIONAL EXPERIENCE

Infosys Limited Apr 2008 onwards

Sr. Technology Specialist – Technology and Service Focus Groups

Infosys Ltd. is a global leader in consulting, technology, and outsourcing next-generation services. With clients in more than 50 countries and 176,000+ employees, Infosys help enterprises to transform and thrive in a changing world through strategic consulting, operational leadership, and the co-creation of breakthrough solutions, including those in mobility, big data and cloud computing.

Currently deputed with Infosys Public Services – Infosys Ltd.’s North America Subsidiary - Oct 2015 onwards.

Infosys Public Services, a subsidiary of Infosys (NYSE: INFY), is a leader in business consulting, technology solutions, and next-generation services. IPS partner with public sector organizations in Canada and USA.

Location

Toronto, Ontario, Canada & Rockville, Maryland, USA

Responsibilities

Administration of Active Directory/Exchange Services

Administration of internal Hyper-V based Virtualization solution

Administration of Dynamic Host and Configuration Protocol (DHCP), FTP, TFTP and Print Services

Responsible for creating, pushing and tracking packages using SCCM infra, as part of ensuring end point compliance requirements at both Server and Client layers.

Support Cisco Secure Hub MDM solution for mobile users to access company email, webportals etc.

Documenting design solutions for end users and team including work breakdown structures/MOP-Methods of Procedures that demonstrate understanding of proposed changes and how the change will be executed with minimal service impact.

Responsible for ensuring End Point Security and Image base-lining for various clients as per their secure requirements, especially financial clients.

Pioneered Netapp vFiler implementation in Infosys, aimed at improved service delivery and cost effectiveness

Responsible for Information Security Documentation and Reviews

Audit handling including Internal, External – ISO20K, ISO 27001:2013, and various Client triggered Audits - Client/Third Party

Administration of Anti-Virus Compliance across clients and servers using Symantec Enterprise Endpoint Protection.

Planning change requests in Advanced Helpdesk Portal (Remedy) for deploying/upgrading servers

Troubleshooting the System and Network related issues. Interacting with the users and resolving their queries as per defined Service Level Agreement (SLA).

Asset Management and CMDB Compliance which includes forecasting and tracking of assets, day to day allocation and de-allocation of assets.

Perform Service Availability Trend Analysis, review the causes for service disruption and initiate alternatives.

Performing Business Continuity drills as per the planned schedule.

Tracking technical and business needs to provide excellent service to users. Responsibilities also included mitigating risks, plan the retirement and transition of technologies at the end of their life term.

Accomplishments

Appreciations from clients like CGC-Capital Group of Companies, Cummins, MS-Morgan Stanley, AMEX-American Express for supporting their respective off-shore setup successfully over the years including various internal, external, client audits.

Awarded Bravo Award in 2014 at organization level for pioneering Netapp vFiler implementation in Infosys, aimed at improved service delivery and cost effectiveness.

Awarded Best Initiative Award in 2010 at Pune, India DC level for implementation of Private Cloud Infra – MyCloud, aimed at improved service delivery, scalability, cost effectiveness and operational improvement.

Awarded Certification of Appreciation for successfully conducting the Infosys Campus Connect Program for new recruits during the period 2013-2015.

Bharti Airtel Limited Jun 2007-Apr 2008

Network Engineer (Operations & Maintenance - SDH, Data & Voice)

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 4 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers.

Responsibilities

Installation and management of routers, switches, SDH, Voice and Data Equipment at various client locations as well as nodes

Supervised overall Network monitoring of all the sites using Network monitoring tool NSM

Coordinate with Help Desk team and Field Network team for corrective action in case of technical snag for immediate action to restore services.

Commissioning and monitoring the network link for external customers in banks, offices and supervising security enforcement including the user access control.

Accomplishments

Got awarded for most valuable team contributor, which included monetary award of two month’s salary from company’s CTO.

HFCL Infotel Limited Aug 2005-Jun 2007

Data Support Engineer

HFCL Infotel Limited (Currently known as Quadrant Televentures Limited) is a telecom service provider based in India. Established in 1946, the company provides wireline voice (Landline) services, DSL (Internet) services, leased line services, CDMA wireless services and GSM mobile services in the Punjab, India telecom circle.

Responsibilities

Installation and management of routers, switches, SDH, Voice and Data Equipment at various client locations as well as nodes

Addressing various LAN/WAN issues with exposure to corporate network architecture.

Troubleshooting various routing, switching issues.

Maintaining broadband sites directly connected to central node.

Installation and maintenance of Internet Lines based on SDSL, HDSL, ADSL, DIAS, ISDN technologies and MV based Radio.

Commissioning and maintenance of Point to Point and Point to Multipoint Data Links based on HDSL, ISDN & SDSL technologies.

Accomplishments

Got awarded for most valuable player for 2006-2007.

Appreciations from clients like Tata Telecommunications Ltd - TTL, Hutch – now Vodafone, Punjab Communication Ltd – PCL, Bank of Punjab, Master Capital – Stock Broker for supporting their respective network setup successfully over the years.

TECHNICAL COMPETENCIES

Operating Systems:

Client: Windows XP, Vista, Windows 7, 8, 8.1, 10, Linux/Mac(Basics)

Server: Windows Server 2003, 2008, 2008 R2, 2012 R2

Services:

Domain Controller, Active Directory, MS Exchange, PowerShell, DNS, DHCP, Print/File Servers, NAS-Netapp, ISA Proxy, WSUS, SCCM, Symantec, HyperV, SCVMM, IIS

Networking:

TCP/IP, TCP, UDP, HTTP, DNS, DHCP, LDAP, HTTPS, FTP, TELNET, SSH.

IPv4, IP Sub-netting, VLANs, LAN/WAN

EndPoint Monitoring/Troubleshooting Utilities:

HiJackThis, ProcMon, Putty, WIRESHARK, DCM, SCCM

EDUCATION

B.Tech in Information Technology

Credential Evaluation done by WES – World Education Services

Canadian Equivalency : Bachelor’s Degree (four years)

CERTIFICATIONS

Cisco Certified Network Associate - CCNA

ITILv3 Foundation

WORK PERMIT/CURRENT VISAS

Canada: Permanent Residency(Federal)

USA: L1B

REFERENCES

Available on request

Contact this candidate