Sales Help Desk
Resume:
Jacklyn Stein
**********@*****.*** I 972-***-**** I linkedin.com/in/jackie-stein-b88959
client services analyst
Computer Hardware and Solutions Sales • 10+ Years in Progressive Responsibilities handling Fortune 500 accounts • Financial Responsibility to $8M+ • Commodity Management & Forecasting
Project Management & Allocation Process Documentation/Employee Training
Inventory Planning & Control Commodity Forecasting
Vendor Relations & Negotiations RMA / Backorder Management
Reporting & Analysis Large Bids / Quotes / Orders
professional experience
CompuCom Systems, Inc. 1996 – 2016
Client Services Analyst ($8M+ sales/year),Dallas, TX 2005 – 2016
Client Analyst- Identity Management Services (IT Team Lead), Dallas, TX 2000 - 2004
Help Desk Analyst (Level 1 and Level 2), Dallas, TX 1996 - 2000
Promoted through a series of increasingly responsible positions based on strong technical and analytical skills, operations knowledge, team building, and team leadership performance. Managed team of five employees while in IT. Team Lead backup in the Enterprise Services group. Notable achievements:
Won “Star Award” awards for team building and revenue growth.
IDMS - Point person for the IT department for Sarbanes-Oxley audit in 2004, providing data analytics and process documentation to the outside auditors.
Help Desk - recruited, trained, and retained high quality team members. Consistently pulled in top stats for response and resolution.
All positions - Increased efficiency and accuracy through process and reporting refinements.
Received numerous letters of recognition from both customers and managers.
Stream 1994 - 1996
Help Desk Analyst (Level 1 and Level 2), Dallas, TX
Received SME (Subject Matter Expert) rating for hardware and software supported.
Technical writer for knowledge base.
education
Bachelor of Science, 2006 • University of Phoenix, Dallas and Las Colinas, TX
technology skills
Proficient in Excel, Word, Salesforce.com, Remedy, DIMS, and Micro Strategies Reporting.
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