Customer Service Project

NEIL H. EMMER *******@*********.***

** ******** **** **** 732-***-****

Edison, N.J. 08820 Cell 732-***-****

SUMMARY

An IT professional with significant experience in all aspects of the project life cycle. Act as liaison between technical development and business users. Draw out, analyze, validate, and manage requirements, flows and deliverables for project. Perform analysis to determine and verify requirements. Perform production support for any issues that arise during processing.

TECHNICAL SKILLS

Cobol, JCL, CICS, VSAM, DB2, Xpediter, MQ Series, Endevor, BMC Unload, ISPF/TSO, Agile Methodologies, Pitney Bowes Software, Stored Procedures, Syncsort, Spufi. Knowledge of HTML, XML and Java.

EMPLOYMENT HISTORY

Verizon Wireless, Warren, N. J. January 2016 to April 2016

Senior Programmer Analyst

Developed and maintained applications and databases related to Annual Contract Renewal project.

Verizon Wireless, Warren, N. J. May 2001 to April 2014

Senior Programmer Analyst

Worked on an Annual Contract Renewal project. Supervised and coordinated work of programmers developing the mainframe systems. Project was developed on the mainframe utilizing DB2 and COBOL, with an intranet front ends.

Led the development and implementation of a new corporate wide One Billing system. Verizon Wireless maintained three logically separate systems. Purpose of this project was to centralize the storage of all MDNs, (Mobil Directory Numbers) providing for an improved customer service experience. Project was developed on the mainframe with an intranet front end. Coordinated project throughout diverse business units including external vendors. Performed Data Analysis on existing system. Supervised and coordinated work of programmers. Managed quality assurance testing to insure zero defects were achieved.

Led the development and implementation of a new corporate wide Mobil Telephone Number Inventory system. System allowed for the portability of telephone numbers from carrier to carrier, in order to meet FCC requirements. Supervised and coordinated work of programmers developing the system. Project was developed on the mainframe utilizing DB2 and COBOL, with an intranet front end.

UPS, Morristown, N. J. September 2000 to March 2001

Senior Programmer Analyst/Consultant

Part of a team that developed and implemented a new World Wide Billing system. This new system allowed UPS to perform close loop billings resulting in an additional $50,000,000 (worldwide) of additional revenue to the firm.

NEIL H. EMMER Page 2

Merrill Lynch, Somerset, N.J. August 1989 to July 2000

Lead Programmer Analyst

Directed a team responsible for the analysis, design, development, and implementation of a new Universal Link system. System allowed Merrill to integrate its family of products to better service its clients. Provided technical leadership and assistance to more junior members of project team. Project included requirements collection, development of batch programs, systems testing, and budgeting.

Analysis, design, and development of the client finances portion of a new Intranet based Financial Consultant support system. This allowed FC’s (Financial Consultants) to easily perform new and complex analysis on a client’s portfolio. Included requirements collection, compliance approvals, prototyping requirements, designing web page mockups, obtaining user feedback, requirements documentation, data modeling and sourcing, and assisting programmers in the development of the programs required.

Led a team to analyze, design, development, and implement a new asset based pricing alternative product. Developed new DB2 tables, CICS transactions, and batch programs as well as the hiring, supervising, and coordinating the work of junior programmers and consultants. This product surpassed the $5 billion mark in assets under management.

Implemented ISA fund bank closings when warranted. This included the movement of millions of dollars of fund money between securities in order to guarantee FDIC insurance. Ensured that closings met all business and legal requirements.

EDUCATION

Certificate in Java scripting, Kaizer Tech Institute, October 2014 to March 2015

M.B.A., Management Information Systems, East Rutherford, NJ. Fairleigh Dickinson University

B.B.A., Public Accounting, New York, N.Y. Baruch College

Contact this candidate