Customer Service Representative
Resume:
Ruchi Madan
**** *** ***, *** **, Okemos, MI – **864
*****.*******@*****.***
Career Objective
To work with an organization that provides ample opportunities to learn and to contribute. I am flexible & willing to work on any responsibility provided.
Career Summary
•Offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
•A company oriented professional with experience in recruiting, staffing, training, retrenching people Possesses 3.5 year industry experience.
• Efficient in interviewing and assessing the people.
• Expert in recruiting the people according to the company policy.
• Efficient in conducting training.
• Proficient in giving valuable decision and taking the feedback from the employees.
• Expert in taking the order from the seniors and giving the valuable suggestions.
Personality traits
•Exceptional Interpersonal skill, communicate and interact well with individual at all level.
•Remarkable analytical, logical and mathematical skills.
• Innovative in assessing the qualities of people.
• Able to motivate the people.
Key Responsibilities handled
•Analyzing the requirement of organization.
• Analyze the quality people and contact them through phone, Email.
• Recruit the people and perform various recruitment steps.
• Maintain the existing employees and take the feedback from them.
• Make the coordination with various departments.
• Present the suggestions to the seniors of employees and implement their order.
• Train the new employees.
Computer knowledge
•Word, Excel, PowerPoint, Windows, Understanding Fox Pro.
•Disk Operating Systems, Concepts of Information Processing.
•Local Area Network and Communication and Personality Development.
•Programming Practices and Techniques, System Analysis and Design.
Achievements
•Provided outstanding Executive Recruiting and Management services by developing search specifications, launching numerous sourcing strategies to fill positions, and providing weekly status and activity reports to clients.
•Achieved award for the over achievement of target and star of the month two times consecutively.
•Award for best Customer Service Representative.
History
PAC Computers Pune, India February 2006 - August 2007 40 Hours Per Week
Senior HR Recruitment Executive
•Coordinated work activities of subordinates and staff relating to employment, compensation and employee relations.
•Recruit candidates by taking interviews by aptitude test, mock interviews.
Bharti Airtel Bangalore, India May 2004 - May 2005 40 Hours Per Week
Customer Care Officer
•Interaction with customers by email and gave them First Time Resolution (FTR)
• Worked on Customer Relationship Management.
• Prepare and distribute documentation, ensuring accurate records are maintained.
Manipal Infocom Pvt. Ltd Bangalore, India- September 2002 - October 2003 40 Hours Per Week
Customer Relationship Executive
•Call International and send email for Yellow Pages, Web Point and Fed Ex Project.
•Worked on excel, Word, PowerPoint.
Club Mahindra Holidays, Hyderabad, India-May 2002 - August 2002 40 Hours Per Week
Customer Care Executive
•To sell vacation package to customer by explaining the detail about the resort.
Education
• MBA Human Resources - Pondicherry University Pondicherry, India
•Bachelor Degree in Tourism and Travel Management – Mother Teresa Women University, India
Certification
•Higher Diploma in Software Engineer
•Locknil basic computer course, Dbase 3
•Business Analyst Diploma Course
Contact this candidate