Customer Service Microsoft Office

BRENDA L. BAXTER

**** * ***** *****, *******, MD 20602

301-***-**** **********@*****.***

Professional Summary

Experienced and resourceful professional with diverse accounting and payroll expertise in both private and government establishments.

Experience

Payroll Coordinator May 2011 - Present

Prince George’s County Government, Office of Finance Upper Marlboro, MD

Review, edit, analyze and process payroll information using the Prince George’s County automated Electronic Timesheet System (ETS) to ensure accurate and timely processing of timesheets for over 2000 county employees.

Confirm authorizing paperwork is on file for special pay status and ensure pay status is reflected on timesheet (e.g. acting pay, FMLA, leave donations).

Review all system-generated reports and make appropriate corrections as directed by each individual county agency.

Ensure that established regulations, policies and procedures are routinely followed when processing timecards.

Process timecard corrections, leave adjustments, leave advances, donations and 2099’s.

Independently resolve payroll problems without supervisory intervention.

Respond to employee inquiries regarding payroll and timekeeping.

Operations Specialist December 1989 – September 2009

Maryland Bank & Trust Co. NA Waldorf, MD

Provided administrative support to multiple bank executives such as the VP of Branch Administration/Security, Assistant VP of Deposit Operations, Bank Secrecy Act Officer and Money Laundering Officer.

Assisted with anti-money laundering and compliance initiatives by reviewing and analyzing various data reports such as Suspicious Activity and Currency Transaction Data reports.

Developed strong working knowledge of the BSA requirements, related regulations and continuing education to comply with ongoing updates.

Monitored local Maryland Bank & Trust Co. NA ATM machines during non-business hours to ensure functionality of all machines.

Managed the branch cash supply by maintaining a proper supply of vault cash; verified all cash received and shipped; maintained inventory of checks, money orders and travelers checks on a daily basis.

Reviewed various reports (new Customers, new accounts, new loan monitoring, financial ledgers, monthly branch reports, etc.) for completeness and accuracy and took appropriate actions for corrections.

Processed, monitored and verified various accounts such as checking, savings, certificate of deposit, IRA’s, etc) to ensure accurate record keeping.

Performed Head Teller duties to include processing deposits, withdrawals, loan payments, cash advances and night depository transactions.

Skills

Highly organized

Problem solving experience

Resourceful and proactive

Proficient in Microsoft Office

Dedicated team player

Excellent customer service skills

Education

Maurice J. McDonough High School, Pomfret, MD

1989 High School Diploma

Principles of Banking, Professional Bank Services

1993 - 1994 Continuing Education Credits (3)

Money Laundering & Bank Secrecy Act

2000 - 2003

References

See attached list of references.

REFERENCES FOR BRENDA L. BAXTER

JASMINE MARTINE

Administrative Aide IV

Prince George's County Health Department

301-***-**** (Office)

********@**.**.**.**

LARONDA BREWER

Certifying Officer

Export Import Bank of the United States

240-***-**** (Mobile)

*******.******@****.***

ETTA ANDERSON

Procurement Analyst

Department of State, OBXtek

301-***-**** (Mobile)

**********@***.***

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