William Taibl

630-***-****

acxoay@r.postjobfree.com

Objective

Enthusiastic, knowledgeable professional with strong communication and computer skills. Proven ability to adapt to rapidly changing business needs. Able to manage people and solve problems quickly and effectively, while remaining calm under pressure.

Work Experience

IT Consultant Fast-teks Computer Services

6/2010

IT consultant for home and small businesses. System upgrades, printer problems, backup configuration, Outlook and Exchange issues. Network problems. Training, updates, phone support, desktop support, remote support. Network installation.

Systems Admin/Manager/Consultant

1/2008 - Unique Solutions, Inc. Wayne, IL

Manage IT hardware and systems software. Provide computer/network support relating to software and hardware problems reported by users. Support main company software applications. Administer phone systems. Additional responsibilities include managing desktop support, local and wide area network design and operations, server operations and facilities management. VPN, wireless and remote connectivity support. Cat 5e/6 network installation. Network and phone cabling. IT consulting. ACT! and QuickBooks Enterprise support.

IT Consultant Self Employed

10/2007 –

IT consultant to for small businesses. System upgrades, printer problems, backup configuration, Outlook and Exchange issues. Network problems. Training, updates, phone support, desktop support, remote support. Network installation.

IT Systems Manager/Facilities Manager

7/2002 - 10/2007 American Fidelity Mortgage, Wheaton, IL

Manage IT hardware and systems software, purchasing, implementation, maintenance, and on-going operations in support of company’s business in a multi-branch operation. Provide computer/network support relating to software and hardware problems reported by users. Support main company software applications. Standardize company desktop and laptop applications. Backup all data on servers. Database maintenance. Administer phone systems. Set up, managed and maintained document scanning department. All IT and telecom purchasing. Additional responsibilities include managing desktop support, local and wide area network design and operations, server operations and facilities management. Support and maintain all HP and Canon laser printers and copiers. Responsible for opening several branch offices. Responsible for government compliance reporting. . Respond to telephone calls, email and helpdesk request for technical support. Document, track and monitor problems to ensure timely resolution. Interface with application vendors as needed to resolve specialized issues. Perform hardware and software installations and updates. Maintain data integrity and system security for the desktop environment. Provide end user training on procedures and internal software programs. Install, migrate, merge, configure and troubleshoot hubs, routers, firewalls, DSL, T1, Ethernet, and wireless.

PC Specialist

2001 - 2002 Divine, Inc., Lisle, IL

.Worked on Windows 2000 rollout for 2000 users in 20+ cities in US and Canada. User support and troubleshooting. Built and tested images for rollout. Provide computer/network support relating to software and hardware problems reported by users. Repaired, rebuilt or reconfigured machines as needed. Phone support.

Technical Services Manager

1999 - 2001 Prime Systems, Carol Stream, IL

Manager of Technical Services Dept. Responsible for installation and training of computer controlled devices. Network Administrator. Customer support. Help Desk.

IT Systems Technical Specialist/Field Engineer/Region Manager/Sales Representative

1978 - 1999 Didde Web Press, Inc, Emporia, KS (Chicago based).

Sales Representative, IT Field Engineer for company products.. Region manager for Customer Service/Sales training and support. Call center support. Resolution of customer service issues.

Education

8/2000 Microtech Training Center, Lombard, IL

CompTia A+. Certification, MCSE Certification

3/1985 Zerox Customer Skills Satisfaction, Kansas City, KS

University of Illinois, Champaign, IL

Skills

PC Build and Repair Hardware, software configuration Windows 2000, XP, Vista, Win7,Win8.1 Microsoft Office, Outlook Configuration, Exchange Configuration, Network Installation, Active Directory, Group Policy, Terminal Services, TCP/IP, DNS, DHCP Configuration, ACT!, QuickBooks v.14 &15 Enterprise support, Virtual PC, VMware, VNC, LogMeIn, TeamViewer, Remote Desktop, Printer Support, Troubleshooting Hardware/Software Help Desk Support, Customer Service Support, Acronis Imaging, Symantec Ghost, Symantec Antivirus. Symantec Endpoint Protection Symantec Backup Exec, Trend Micro Security, Windows Server 2000/2003r2/2008r2, Small Business Server 2003,2008 Wireless networks, WSUS. VPN Firewall, Watchguard firewalls, Cisco VPN.

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