Customer Service Engineer

Location:

Santo Domingo, Distrito Nacional, Dominican Republic

Posted:

November 28, 2016

Resume:

HIPOLITO MARTIN MIGUEL MONTAS DOMENECH

Birth date and place: September 29, 1968. San Cristobal, Dominican Republic. Phones: 809-***-**** Home / 829-***-**** / 849-***-**** Mobiles. Email: ************@*****.***

OBJECTIVE

- To do my very best by making sure that my administrative, financial and technical knowledge and skills are being used at the very best, so I can become an excellent support for the area in which I work.

QUALIFICATIONS

- Very strong commitment in developing a career in leadership, management and telecommunications (more than 25 years).

- Productive, responsible and persistent; willing to handle any task needed.

- Extensive experience and proven capability in the implementation of administrative, financial and technical projects.

- Exactness in every operation performed.

PROFESSIONAL HIGHLIGHTS

• Santo Domingo, Dominican Republic LDS General Manager. December 16, 2013 – Current.

• Santo Domingo, Dominican Republic LDS General Manager Assistant. November 1, 2011 – December 15, 2013

• Caribbean MSR Specialist. June 21, 2010 – October 31, 2011.

• Advisor Engineer. Technology Planning Department. Compañia Dominicana de Telefonos (CODETEL/Verizon). Santo Domingo, Dominican Republic. September 1999

– February 2009.

• Level III Engineer for the Software Engineering Department. Compañia Dominicana de Teléfonos (CODETEL/Verizon). Santo Domingo, Dominican Republic. August 1998 – September 1999.

• Engineer for the Software Engineering Department. Compañia Dominicana de Telefonos

(CODETEL/Verizon). Santo Domingo, Dominican Republic. March 1997 – August 1998.

• Electronics Technician in the software Engineering Department. Compañia Dominicana de Telefonos (CODETEL/Verizon). Santo Domingo, Dominican Republic. October 1988

– March 1997.

• Electro-Mechanical Central Maintenance Operator (SxS). Compañia Dominicana de Telefonos (CODETEL/Verizon). Santo Domingo, Dominican Republic. October 1987 – October 1988.

PROFESSIONAL AWARDS AND ACHIEVEMENTS

• Estudiante Loyola (Student of the year). Instituto Politecnico Loyola (IPL). San Cristobal, Dominican Republic. June 1987.

• Brador Award (for obtaining the highest grades in the school of Technology). APEC University (UNAPEC). Santo Domingo, Dominican Republic. September 1991.

• Individual Success Award. Compañia Dominicana de Telefonos (CODETEL/Verizon). Santo Domingo, Dominican Republic. October 1994.

• Quality and Customer Service Award. Compañia Dominicana de Telefonos

(CODETEL/Verizon). Santo Domingo, Dominican Republic. 1994.

• President's Leadership Awards. Group Category. GTE. Dallas, TX, USA. 1994.

• Teamwork Award. Compañia Dominicana de Telefonos (CODETEL/Verizon). Santo Domingo, Dominican Republic. January 1995.

• Employee of the month. Compañia Dominicana de Telefonos (CODETEL/Verizon). Santo Domingo, Dominican Republic. June 1996.

• Employee of the month. Compañia Dominicana de Telefonos (CODETEL/Verizon). Santo Domingo, Dominican Republic. August 1996.

• Memorable Service Ambassador Star Award. Compañia Dominicana de Telefonos

(CODETEL/Verizon). Santo Domingo, Dominican Republic. November 1996.

• Network Operations Area Employee of the month. Compañia Dominicana de Telefonos

(CODETEL/Verizon). Santo Domingo, Dominican Republic. December 1996.

• Memorable Service Ambassador Star Award. Compañia Dominicana de Telefonos

(CODETEL). Santo Domingo, Dominican Republic. December 1996.

• Christmas Plan Award 1996. Network Engineering. Compañia dominicana de telefonos

(CODETEL/Verizon). Santo Domingo, Dominican Republic. February 1997.

• Gold Award for Exceptional Customer Service. Individual Category. Compañia Dominicana de Telefonos (CODETEL/Verizon). Santo Domingo, Dominican Republic. March 1997.

• Premio "Expresa Tu Idea (ETI)" – “Express your idea” Award. Compañia Dominicana de Telefonos (CODETEL/Verizon). Santo Domingo, Dominican Republic. September 997.

• Software Engineering Department Employee of the Month. Compañia Dominicana de Telefonos (CODETEL/Verizon). Santo Domingo, Dominican Republic. December 1997.

• Gold Award for Quality and Customer Service 1997. Chairman’s Leadership Awards. Individual Category. GTE. Dallas, TX, USA. March 1998.

• Award for Reconstruction Service after Hurricane George. CODETEL/Verizon. December 1998.

• Award for services done during presidential elections in the Dominican Republic. Junta Central Electoral (JCE) & CODETEL/Verizon. June 2000.

• Quality and Customer Service Award. Compañia Dominicana de Telefonos

(CODETEL/Verizon). Santo Domingo, Dominican Republic. April 2001.

• Horizon Project Participation. Compañia Dominicana de Telefonos

(CODETEL/Verizon). Santo Domingo, Dominican Republic. February 2002.

• Recognition for excellent work in cellular network resulting in the saving of more than US$2,500,000.00 to Verizon Dominicana. Santo Domingo, Dominican Republic September 2005.

• Quality and Customer Service Award 2005. Verizon. January 2006.

• Recognition for effective and efficient implementation of the project ADC (Automatic Device Configuration). Compañia Dominicana de Telefonos (CODETEL/Verizon). Santo Domingo, Dominican Republic. June 2007.

• Quality and Customer Service Award 2007. Compañia Dominicana de Telefonos

(CODETEL/Verizon). Santo Domingo, Dominican Republic. January 2008. EDUCATIONAL EXPERIENCES AND HIGHLIGHTS

• Worldwide Temple Recorders Seminar. Salt Lake City, Utah, USA. May 2013.

• 2004 CDMA Latin America Regional Conference Training (CDMA Development Group/CDG). Rio de Janeiro, Brazil. May 2004.

• Certification for Technology Strategy and Planning. Santo Domingo, Dominican Republic. May - August 2001. Santo Domingo, Dominican Republic.

• OSPS Overview. AT&T Training Center. Illinois, USA. April 1993.

• OSPS DSL & PH Assignments. AT&T Training Center. Illinois, USA. April 1993.

• OSPS Translations. AT&T Training Center. Illinois, USA. April 1993.

• Autoplex System 1000 Translations. AT&T Training Center. Ohio, USA. October 1995.

• Autoplex System 1000 IS-41 Cellular Networking (CL3631). Lucent Technologies. Orlando, FL, USA. July 1999.

• Flexent/Autoplex 1000 Wireless Executive Cellular Processor (ECP) Complex Maintenance (CL8002). Lucent Technologies. Orlando, FL, USA. September 1999.

• Autoplex System 1000 Growth for PCS CDMA Applications (CL3632). Lucent Technologies. Orlando, FL, USA. June 2000.

• System Capacity Monitoring and Engineering (SCME), for PCS CDMA Student Guide

(CL1004). Lucent Technologies. Orlando, FL, USA. October 2000.

• Verizon Wireless Benchmark Training. San Juan, Puerto Rico. December 2003.

• Net-Net 4000 Configuration Basics. Acme Packet. Burlington, Massachusetts, USA. June 2008.

And 81 more courses (about 100).

DEGREES

• Associate’s Degree in Electronics. Instituto Politecnico Loyola (IPL). San Cristobal, Dominican Republic. 1986.

• Associate’s Degree in Industrial Engineering. Instituto Politecnico Loyola (IPL). San Cristobal, Dominican Republic. 1987.

• Bachelor’s Degree in Computer Science and Electronic Engineering. APEC University

(UNAPEC). Santo Domingo, Dominican Republic. 1991. Magna cum Laude. Brador Award.

LANGUAGES

Spanish (Native).

English (Excellent understanding of both written and spoken English, excellent knowledge of vocabulary, and proper use of conversational skills). French (Very good comprehensive reading skills and basic conversational skills). SKILLS

• Many years supervising several departments (Technology Planning, Administration, Security, Engineering, Patron Housing, Gardening, Custodian and Laundry).

• Technical Writing & Documentation.

• Fast learner and adaptability to challenging work environments.

• Experience in the data base and translations of wireless and wire line networks.

• Knowledge in the planning and implementation of GSM and CDMA-1xRTT/1xEVDO Networks.

• Computer programming (high and low level languages).

Contact this candidate