Reginald Perry

**** *********** **. ********, ** 29209

803-***-**** acxo7y@r.postjobfree.com

Profile Statement

Skilled professional with excellent problem solving skills in identifying hardware and software issues. Strong analytical, technical, communication and documentation skills. Ability to lead and influence in a team environment. Diverse background with openness for change and challenge.

Technical Skills

A+ Network+ VmWare Installations Troubleshooting Networking

Computer Hardware Microsoft Office Printers Wireless Network Cabling Home Theatre Windows Vista Mobile Devices

Certification

CompTIA A+ (2013 – 2016)

CompTIA Network+ (2013 - 2016)

Education

Strayer University (Columbia, SC) 1/2014 - Present

Midlands Technical College (Columbia, SC) 8/2013 – 12/2013

Network Support Specialist Training

Growing Resources for IT (GRIT) Program, Scholarship Recipient

Health Information Technology, Active Directory worked with a hypothetical company to structure and secure a regional branches, Team building, SQL, SharePoint, Customer Service, Windows Server Administration 2008 R2, Problem Solving, Decision Making, Security+

South Carolina State University (Orangeburg, SC) 2008

Bachelor of Science, Computer Science

Experience

Sun Solutions 9/2014 – 8/2015

Help desk technician

Answer calls and fix issues remotely with go to assist if it does not work physical got the site and work on it.

Keep accurate counts of all mailing sort counts

Troubleshoot mac and pc issues in house and resolve.

Order parts and software if need

Handle phone issues.

Troubleshoot hardware and software issues

Time Warner Cable 12/2011 - 8/2012

Customer Service Representative

Answered approximately 80 incoming calls per day. Accessed customer account and verified information through Icoms and AAD system.

Troubleshot customer devices, resulting in resolved technical and billing issues.

Managed the customer experience regarding account issues and new products and services.

Target 7/2010 – 12/2011

Backroom, Cashier

Provided excellent customer service by assisting customers with product pricing and location while maintaining a positive attitude.

Managed the re-stocking of inventory using inventory management system.

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