Post Job Free

Resume

Sign in

Customer Service Data Entry

Location:
Marietta, GA
Posted:
November 29, 2016

Contact this candidate

Resume:

Jasmine Johnson

585-***-**** acxo1o@r.postjobfree.com

Atlanta, Georgia

Objective: To obtain a position with a remarkable company. Results-oriented professional with excellence in client service and data. Task and deadline focused with the ability to resolve problems in fast-paced environment.

Skills

SAP

Microsoft Office Package

Oracle

SalesForce

Microsoft Dynamics

Business Objects

Knowledge Base

Microsoft Dynamics

Paychex

Analytical

GAAP Understanding

Income Statements

Internal Controls Testing

Pivot Tables

Data Entry

Trial Balances

PFX Engagement

Process Companies 403 contributions

Trouble Shooting

Customer Service

Data Entry

Process Invoices

Remedy

Multi-state payroll processing

Payroll Journal Entries

Bank reconciliations, Cash accruals

Experience

January 2016 – November 2016 RMA ASSOCIATES: CERTIFIED PUBLIC ACCOUNTANTS Washington, D.C.

Staff Auditor

Assist Senior Auditor to complete CFO Act audits of National Aeronautics and Space Administration (NASA), related to the Financial Reporting Audit, and meeting deliverable deadlines

Attended walkthroughs to determine which internal controls to Test and to gain an understanding of NASA

Participated in a tour of what NASA does, including seeing a test engine and how NASA monitors

Performed internal control testing and interim and will be performing year end substantive testing in September over major cycles

Performed analytical procedures and analyses to detect unusual financial statement relationships and determine what is consider material (create pivot tables using the Financial Trial Balances)

Assisted with completing work papers and assisting other team members with various cycles, also assisted with payroll and fbwt reconciliation

Assist leadership with random projects and perform research for any questions pertaining to testing for 3/31, 6/30, and 9/30

Demonstrates excellent communication and used PFX Engagement Software

Document all audit work papers with accordance to the applicable audit scope

Participated in an internship/job fair recruitment at American University

October 2014 – December 2015 First Data Atlanta, GA Sales Analyst

Updated financial reports and shared information with the sales center

Identified process improvements to increase reporting efficiency

Extracted data from Salesforce and imported the data into an excel document

Monitored the Call Center for Real Time AUX

Worked with other team members to determine which sales associates were not following compliance

Participated in listening to sale calls and provided feedback to team members

Participated in daily meetings

November 2013 – August 2014 Cisco Atlanta, GA

IT Specialist (VIPS Contract Project- GDH consulting)

Used Excel to keep track of cases and run queries

Performed data entry and used SAP, Business Objects/ Sales force/Cisco applications and Go to meeting

Created return for materials authorization forms (RMA) for the Customer / Anticipated the Customer needs by doing data mining

Monitored the queues and the RMA Inbox

Performed follow ups for cases via email and by phone

January 2013 – September 2013 Resources for the Future Washington, D.C.

Accounting Specialist

Processed payroll for 100 employees via Paychex including 403b deductions and wire transactions

Assisted the Staff Accountant with full cycle accounts payable and monthly bank reconciliations

Prepared monthly T&E accounts and cash reconciliations

Entered updated information into G/L and entered fixed assets that were tagged into Microsoft Dynamics

Used excel to keep record of new hires, terminated employees, and to process the company’s contributions to the 403b

March 2011 – January 2013 Verizon Wireless Rochester, NY

IT Specialist

Used AS400

Performed tier 1/2 addressing general questions, troubleshooting, and using tools to resolve customer issues

Troubleshoot Windows7, XP, and other operating systems

Handled escalated customers

Created tickets when necessary using Remedy, and educating customers on different services and products

November 2009- June 2010 Canandaigua National Bank & Trust Rochester, NY

Part-Time Teller

Provided excellent customer service, and responsible for balancing currency, cash and checks in cash drawer at the end of each shift

Processed loan payments and cash checks and performed routine account transactions

EDUCATION

October 2014- Present Strayer University Atlanta, GA

Master of Science in Accounting, GPA: 3.66

Minor: Forensic Accounting

2009 St. John Fisher College Rochester, NY

Bachelor of Science in Management, Emphasis in Corporate Finance

Minor: Accounting



Contact this candidate