JAMES DILLON

516-***-****

acxo1d@r.postjobfree.com

Accomplished Information Technology engineer with extensive experience maintaining global mission critical infrastructure across multiple industries. He has a proven track record aligning service delivery with customer requirements and has firsthand experience managing projects, budgets, and teams. Additionally, he has excelled at creating IT systems strategies, evaluating new technologies, and ensuring effective risk management for various firms and clients. His primary areas of concentration are advanced diagnostics & repair of computing technology as well as new equipment installation & deployment.

IT Operations

IT Transformation

Project Management

Root Cause Analysis

Risk Management

System Diagnostics

PROFESSIONAL EXPERIENCE

EMC Corporation, New York, NY 2000 – present

Senior Customer Engineer

Responsible for 24x7 operational support of mission critical network and storage environments across multiple industries in the New York metropolitan area, including financial services, healthcare, manufacturing, retail, and government institutions. Duties included installation of new equipment and regularly scheduled maintenance activities. In addition, provided program management of transformation initiatives as customers migrated to new and improved technology. Performed advanced diagnostics and troubleshooting as needed to repair core systems and restore normal operations.

Intergraph Corporation, Rutherford, NJ 1989 – 1999

Senior Field Technician

Responsible for 24x7 operational support of Computer-aided Design and Computer-aided Manufacturing (CAD/CAM) solutions for commercial printers, newspaper & magazine publishers, and packaging printers. Duties included installation, repair, and maintenance of a heterogeneous environment of network equipment, personal computers, printers, servers, and workstations.

United States Navy, Norfolk, VA 1982 – 1989

First Class Fire Control Technician

Performed active military service on USS Destroyer Conolly DD-979 supporting Tomahawk and Harpoon missiles. Responsible for operating and maintaining combat and weapons direction systems, surface-to-air and surface-to-surface missile systems, and gun fire control systems.

TECHNICAL CERTIFICATIONS

Various Technical Schools 1983 – 2016

Completed over 50 technical courses on operating systems, power systems, networking, and storage configurations. Certifications include:

EMC Certified Proven Professional, EMC VNX Certified and EMC Isilon Certified.

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