Chelsea Nettles

**** ********* **. *** *

St. Louis MO 63136

Phone: 314-***-****

E-mail: acxo10@r.postjobfree.com m,

Highlights

Microsoft Office proficiency

Results-oriented

Self-directed

**-*** *killed

35 wpm

Dedicated team player

Strong interpersonal skills

Professional and mature

Strong problem solver

Resourceful

Education

High School Diploma (May 2012)

Ashford University Online [ present]

Experience

General Clerk II (April 2016 –Present)

Serco (Wentzville Mo)

Opens and distributes incoming mail and prepares mail-outs.

-Posts information to agency records and modifies forms or records.

-Receives, stores, and issues stock items. Performs data entry and retrieval and performs arithmetical computations.

Makes copies of documents for record; may handle continuous photocopying assignments. Performs related work as assigned. Receive coaching/feedback and implements/takes action to make changes as appropriate. Adheres to service compliance requirements.

Call center specialist May 2015 to February 2016

Rose International Weldon Springs Mo

Taking Inbound calls helping customers resolve various issues such as outages, tech no shows, billing errors etc. Act as a resource for account and sales teams on service questions/ Issues to contribute to sales, assist with retail trouble tickets and help resolve issue/s.

Outbound Sales Representative January 2015 to May 2015

Mom365 Saint Charles, Mo

Responsible for making customer calls to promote and/or sell company products and services. A Telesales Representative must have an in-depth knowledge of products and services offered. This position requires the individual to take sales orders, up-sell products and services, both from Mom365 and our partner companies, solve basic problems and work toward optimal customer satisfaction.

Customer service representative November 2014 to February 2015

Interactive Strategies Wood River, IL

Setting appointments for clients. Outbound calling to potential customers persuading them to sign up for the services that the clients may provide. Made copies, sent faxes and handled all incoming and outgoing correspondence.

Dietary Aide October 2014 to November 2014

BJC village north St. Louis, Mo

Preparing the residents meals and drinks, delivering there orders, making sure correct diets were being served.

Customer account executive June 2014 to October 2014

Convergys St. Louis, MO

Troubleshooting accounts that had any issue with services from comcast. Taking inbound/outbound calls assisting customers with account issues. Customer care educating customers on their services for better understanding. Also billing issues and taking payments by credit/debit cards.

Fraud Analyst February 2013 to October 2013

GC Services Weldon Spring, MO

Detecting fraudulent activity .Directly speaking with customers about fraudulent activity with accounts .Correcting any fraudulent problems that occur on Verizon wireless customers accounts. Taking inbound/outbound calls assisting customers. Also educating customers on ways to protect themselves in the future.

Crew Management September 2010 to May 2012

Mcdonalds St.louis, MO

Preparing customers’ orders, responsible for training new employees. Handling problems if necessary.

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