Administrative Assistant
Resume:
DENISE JOHNSON
**** ******* ****** *********, **********, D.C. 20020 Home 202-***-****
Mobile 202-***-**** Email **********@*****.***
ADMINISTRATIVE SUPPORT
Executive-level administrative professional with a proven history of prioritizing workflow, managing office operations, and forging relationships with customers. Exemplary organizational skills, time-management, and attention to detail. Expertise in inventory management, quality control, and data management. Advanced application of spelling, grammar, and punctuation. Microsoft Office Specialist with Certifications and expert-level use. Avid learner with technical and hands-on proficiencies.
Areas of Expertise & Technical Skills
Administrative Support
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Multi-line Phone Systems
Communications
Process Implementation
Data Management
Customer Service
Receptionist
Office Management
Professional Experience
RANDSTAD STAFFING AGENCY October 2011 - Present
THE SALVATION ARMY May 2014 – July 2016
Administrative Assistant
Created invoices and ensured timely payments were processed into the WITS website.
Created Excel spreadsheets to track monthly workflow.
Organized supply closet which saves time and helps maximize inventory control.
Spearheaded special projects that focused on acquiring government grants.
ARMED FORCES SERVICES CORPORATION July 2013 – November 2013
Receptionist
Appointed main point of contract to screen and sign in visitors.
Managed multiple phone line system and directs calls to appropriate persons.
Maintained schedules for conference rooms.
ASSOCIATION OF COMMUNITY ORG FOR REFORM NOW November 1991 – October 2009
Administrative Assistant, 1/00-10/09
Promoted from Receptionist to Administrative Assistant for strong attention to detail, urgency, and accuracy of daily responsibilities.
Compiled employee timesheets and processed payroll.
Managed new hire paperwork and trained new employees.
Performed accounts payable and receivable and implemented a filing system for maintaining invoices.
Collected payments in addition to processing invoices and distributing invoices.
Created records for donations and produced receipts for donors.
Appointed purchaser, which included ordering office supplies and office equipment.
Created and managed a large client database of contributors, newsletter subscribers, and email subscribers.
Authored conference packets, name tags, and supplied materials for the National Convention and Legislative Conference.
Troubleshoot office equipment, resolve equipment issues, and scheduled technical service, when needed.
Receptionist, 11/91-1/00
Performed administrative duties and provided clerical support to busy District of Columbia office.
Performed screening and transferring calls from a multi-line phone system.
Appointed main point of contract for customers. Created a personable environment for customers through customer support.
Organized reception area for maximum performance and efficiency of job duties.
Education & Certifications
Bachelor of Science. Paralegal Studies, 2012
Cum Laude, Kaplan University, Online
Diploma, Travel Training Program, 1994
Sato Travel Academy, Arlington, VA
Associate of Arts, Legal Assistant
University of the District of Columbia, Washington, D.C.
Computer Proficiency
Windows 2000/XP/Vista Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook FileMaker Pro Smart Draw Westlaw LexisNexis
Certificates
Managing Multiple Priorities, Projects and Deadlines
Microsoft Specialist Excel 2007
Microsoft Specialist Power Point 2007
Microsoft Word 2010 Advanced
Pivot Tables
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