Darrell Hawthorne

Mobile: 404-***-**** – Email: acxo02@r.postjobfree.com

EMPLOYMENT HISTORY

Career Objective:

To develop a career in the information security sector as an Information Security Analyst in a growing company where my skills and experience will be utilized in achieving the goals and objectives of the organization. I’m currently studying to obtain my Security+ certification on December 19, 2016.

outpace.IO, Winder GA (February 2015 – Present)

Storage/System Engineer

●Provide remote and onsite support for new customers that utilizes AOE SAN backend storage

●Integrate VMware, Microsoft Server, and XenServer outpace backend storage

●Configure switch with proper VLAN

●Configure and troubleshoot Solaris ZFS file system

●Optimize, troubleshoot, and support private/public cloud deployments

●Monitor and respond to Solaris Fault Management and Nagios alerts relating to storage and NAS availability and performance

●QA new software releases for existing and unknown bugs

●Configure Raid 5, 6, 10, Jbods, and zpools (2 and 3 mirrored vdevs) LUNs

●Configure and troubleshoot ATA-over-Ethernet (AOE) traffic

Cox Communication, Atlanta, GA (March 2015 – June 2015)

Video Services Assurance Analyst

Perform incident and problem management functions and 3rd level support for video services platform infrastructure and applications

Continuous process improvement of video support operations and services monitoring.

Used Wire Shark monitor and capture packets.

Assist with development, implementation, and enhancement of our client's technology operations processes/best practices.

Worked with UNIX/Linux operating environments, managing large number of remote systems using command-line tools, and experience with SNMP, syslog, and performance monitoring.

Evaluate product and service changes impact on operations, and provide subject matter expert input or implementation support prior to deployment

Coraid Inc., Athens GA (March 2013 – January 2015)

Storage Administrator

●Provide firmware updates, data recovery, performance analysis and optimization, mitigate production outages, and Coraid product installation

●Configure and troubleshoot ATA-over-Ethernet (AOE) traffic

●Configure and managed Solaris 11 with ZFS filesystem serving NFS or CIFS shares to the initiators that accessing Coraid’s block storage solution.

●Change and configured different Solaris kernel tuning to achieve better performance

●Configure and managed Coraid Storage appliances Raid 5, 6, 10, Jbods, and zpools (2 and 3 mirrored vdevs) LUNs

●Create different projects and test labs to recreate customer environments to solve issues such as latency, and other performance degradation issues

●Use benchmarking tools such as Iometer to generate desired IO workload to evaluate reads and writes.

Ericsson (Contract), Duluth GA (August 2012 - May 2014)

Linux/VOD Engineer

●Troubleshooted Solaris, Linux (Redhat, CentOS, Suse) global production systems, and VERITAS Cluster Services.

●Searched through Linux/Unix log files to find root cause of issues

●Supported and troubleshoot OpenStream Video On Demand (VOD) System

●Provided support as part of a 24x7 network operations center for the company’s international wide area network and data center servers. Perform system upgrades of the Business Management System (BMS)

●Used NetCool monitoring for NOC

●Performed maintenance for migrations and upgrade battery life for primary and backup array

●Maintained and troubleshoot Ericsson Catchers, AMS systems, and BMS systems

●Troubleshooted LAN/WAN network connectivity

SunGard Availability Services, Atlanta GA (August 2010 – July 2012)

Data Center Operator

●Provided support as part of a 7x24 network operations center for the company’s international wide area network and data center servers.

●Responsible for troubleshooting network issues, circuits, and customer premise equipment. Work with customers, external support groups, internal departments as well as telecommunications vendors to resolve problems.

●Provide onsite support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and tape/backup handling support.

●Understanding the Data Center Infrastructure facility support systems (Power, Circuits, HVAC, Fire Detection/Suppression, Security); respond to alarms in accordance with department procedures.

Dexis, Alpharetta GA (August 2009 – August 2010)

Technician

Maintaining and monitoring data center facilities and equipment’s to meet 100% SLA uptime standards.

Performing onsite data center support that includes monitoring of systems alarms, electrical power, server administration, and network alerts.

Provided customer support including daily backup procedures, testing network connections, equipment installation and turn-up, and remote hands assistance.

Responsible for Telco duties including terminating, lying, and testing both Fiber Optic and Cat5 cables.

EDUCATION

B.B.A - Management Information Systems (MIS) – Augusta State University, Augusta Georgia (Graduated: June 2007)

CERTIFICATION

CCNA – Expired 2011

Comptia Security+ - Studying to obtain my certification December 19th 2016.

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