Larry Williams

l 707-***-**** l acxnzn@r.postjobfree.com

Results-oriented, with over 12 years’ experience in technical support, project management, Health Care, quality assurance, program development and training experience. Specialize in product support, development, design, research, and implementation. Excellent project management skills with the ability to juggle and multiple tasks while collaborating with key stakeholders on independent projects. Outstanding track- record of significant improvements in learning processes, productivity, quality and customer service. Extensive knowledge in assessing, analyzing organizational challenges, and developing organizational solutions that have a measurable impact on addressing performance gaps and problems.

Key Skills

Skilled IT specialist

Computer Hardware and Software

CAT5/6 Data Cabling

TCP/IP, WAN/LAN

MS Office Suite

Windows Active Directory

Windows (all), Linux

Networking

Remedy Action Request System, Sales force

Inventory Control

Router Configuration

Project Management

Senior Trainer/Senior Implementation Specialist

Mac OS

EHR support

Professional Experience

PGE Contractor -Ampcus Inc. Fairfield, CA

Enterprise Network Operation Center (ENOC) March, 2015- March 2016

Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams

Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact

Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications

Document all actions in accordance with standard company policies and procedures

Notify customer and third-party service providers of issues, outages and remediation status

Work with internal and external technical and service teams to create and/or update knowledge base articles

Perform basic systems testing and operational tasks (network connectivity testing, script execution, etc.)

Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.

Other duties as assigned

Sutter Medical Foundation Fairfield, CA

INFORMATION TECHNOLOGY ANALYST August, 2003 – August, 2014

Supports over 6000 workstations running Windows XP, Windows 7, and Office 2003- 2013.

Creates and manages users account in Active Directory.

Upgrades existing equipment through the addition of hardware, software, or reconfigures software on machine during setups in the process of performing upgrades.

Extensively utilizes Remedy to record and track issues.

6 years’ experience with EPIC application.

Installs, configures and troubleshoots blackberry and IPhone cell phones.

Order, installs, configures and troubleshoots Multi function printers; HP and Toshiba.

Escalates issues as needed and maintains communication with customer and technical teams.

Participate on team projects for required desktop workstation and personal computer setup, installation, network interface, implementation, test, and other associated projects tasks.

VOIP Phone configurations; add moves and changes.

Moves and stores equipment in a manner that promotes both efficiency and safety.

Conducts ads, moves and changes to network and site equipment and maintaining inventory of all computer hardware and software.

Pull and terminate CAT5 and CAT6 cables.

Supports Windows 2003, 2008 and 2012 servers.

Rollout new equipment and software for new facilities; servers, computers and printers.

Advises users on ergonomics/physical planning for efficient and effective work environment.

Regional Printer Liaison for 2.4 million contract.

Assists users and other technicians over the phone, providing accurate information; directs callers to proper personnel when necessary.

Ensures that backup systems are incorporated into all implementations, upgrades, and replacements to prevent data loss and provide appropriate recovery mechanisms.

Build, Administer and Manage Intranet Web Site.

Robert Half Technology Oakland, CA

Network Administrator June 2001- Aug 2004

Work with customers to resolve various issues related to software, network and databases.

Documented and track customer-related issues in trouble ticketing system.

Provide end-user support for the use of computer systems implementations and upgrades.

Demonstrated the ability to fill in at a moment’s notice, quickly mastering new systems, processes and workflows.

Handled the processing, distribution, accuracy verification and maintenance of invoices, interfacing extensively with a nationwide network of vendors and suppliers.

Respond to and monitor service requests, diagnose, troubleshoot and coordinate resolution of technical problems and issues related to desktop hardware, application or system software, network problems.

Troubleshoot and coordinate resolution of technical problems on desktop hardware and software applications.

Troubleshoot complex Network LAN/WAN problems.

Work closely with QA and Software Engineers on implementing software and hardware improvements.

Coordinate the installation and implementation of products and hardware equipment between new customers and third party contractors.

Configure routers for wireless and wired network access.

Manage and support installations of data lines including DSL, Frame Relay and T1 lines.

Implement company installation procedures. Coordinated and developed a technical training plan that is used for preparing new employees and third party contractors.

Install and configure computers for network access, printing, network printing, firewalls, and logins.

Provide technical analysis and consultation on complex LAN design and configuration issues regarding LAN connectivity and operability.

Maintain, manage and support multiple computers throughout the US.

Build and repair PC’s for end users.

Education

MBA, University OF Phoenix, Fairfield CA

BSIT /IS, University OF Phoenix, Fairfield CA

MCSE, North Western Technical College, Sacramento CA

General, Solano Community College, Fairfield CA

Air Crew Operations, Community College of the Air Force

General, Victorville Community College, Victorville CA

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