Technical Support Management

RAVI KUMAR SINGH

Contact No.: 977*******,846-***-****.

E-mail:- acxnzh@r.postjobfree.com

To work in an organization where I am able to display my skills to achieve the organizational mission and enhance my knowledge base. Prove an asset to the organization by undertaking responsibilities, handling tech issues and taking important decisions. Eventually lead a team of dedicated professional and create a benchmark in the industry. Synopsis

A dynamic professional with over 2 years of experience in the areas of RSBY (Field operations & Technical Support).

Adept in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.

Excellent interpersonal, organizational skills with proven abilities in team management, customer relationship management and planning.

Core Competencies

Technical Competency:

Involved in Planning, Implementation, Support, and Training of Software.

Testing of S/W for field & send feedback to Backend team.

Involved in Preparing Daily MIS, Data upload Report.

Involved in Technical support to Field Team.

Involved in Reparing and troubleshoot all laptop and printer make.

Involved in Base incharge and field management .

Operations Management

Building base for setting up objectives and streamlining processes to ensure smooth execution of projects and functions.

Initiating pro-active steps for resolving the customer complaints with proper inter-departmental coordination with 0% escalations and 100% service quality maintenance.

Team Management:

Mentoring and training field functionaries to ensure Technical and operational efficiency.

Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.

Organisational Highlights

Oct’010 FINO (Fino Paytech Ltd) Technical Support

Role:

Handling the entire gamut of Technical operations with in the ‘Government of India’.

Ensuring timely completion of RSBY & FI Bhamashah (Rashtriya Swasthya Bima Yojana & Financial Inclusion) projects. A Smart Card based Government Project.

Monitoring & motivating the over team & S/W, H/W support with Filed Team, Meanwhile In enrolment process collect/upload data from Laptops/Mobile on Server. Academic Credentials

B.A. pursing from Magadh University, Bodhgaya.

Done 10+2 from, BSE Board Patana in 2011

Done High school from CBSC Board Patna in 2009

Module covered: -

Basic Electronic, Software, Sql Server

Operating system: Window XP, Window 98, MS DOS, 2000 & XP professional.

Office Package: MS Word, Excel, and PowerPoint.

Hardware Skill: PC Assembling, Installation, & Troubleshooting. Personal Details

Father’s Name : Shri. Mithilesh Kumar singh

Date of Birth : 13 june 1994

Permanent Address: vill+po-sonvarsha, P.s-obra, Dist-Aurangabad-(Bihar)-824124 Languages known : English, Hindi

Declaration: -

I hereby declare that all the above information given by me is true to the best of my knowledge.

(RAVI KUMAR SINGH)

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