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Customer Service Data Entry

Location:
Hazel Crest, IL
Salary:
39000
Posted:
November 27, 2016

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Resume:

Tanya Clark

***** ****** ***. #***

Hazel Crest, IL 60429

309-***-**** (mobile)

acxnzd@r.postjobfree.com

Professional Experience:

World Wide Communications, Inc., Midlothian, IL

Office Administrator\Office Manager March 2015 - Current

● Data management, Data entry, makes copies, send faxes, emails, retrieves data and documents for cases

Manage/coordinate calendar for President

Research, review and answer correspondence

Coordinate space and office organization, manage office supplies and equipment

Process incoming and outgoing mail

Marketing and public relations coordination

Lancesoft for Caterpillar, Inc., Morton, IL

Special Accounts Representative-Parts Distribution - Caterpillar Logistics Services June 2012 - Dec 2013

Provided pricing and quotes for kits to help evaluate source of supply

Determine effective in dates for kits to be released to the market

Modify estimated ship dates (ESD's) on kits to be delivered to customers

Generate KTO status daily report; provides a snapshot in time of current workload for Operations

Update daily the Export Compliance List to prevent compliance issues for kits

Leverage multiple systems daily to analyze and investigate worldwide inventory levels for components of kits (Antares, Lognet, HVC, and SAS)

Familiar and able to utilize systems such as MTS, MCS and MRP

Proactively communicated with Authorizations, Customer Service Support, Operations and Inventory Management/Logistics to ensure customer service satisfaction for accurate shipments and orders

Managed monthly Z10K Invoicing and PQ Reports and monthly PO grief

Record and collaborated with Senior Account Representative to generate monthly meeting minutes to appropriate groups

Managed month-end billing process, prepared monthly reports and revised cost allocation/charges & distributed internally

Updated work instructions and procedures for various processes as requested and needed

Lancesoft for Caterpillar, Inc., Morton, IL

Media Support Analyst - Caterpillar Logistic Services Feb 2012 - June 2012

Administer work tool/product support into the Electronic Sales Library (ESL), direct mailings to companies, US/Canadian dealers and internal customers, handle dealer media inquiries, analyze demand /inventory information to assist coordinator with production inventory control/order fulfillment.

Responsible for managing the entire life cycle of sales support media and administration for the Media Management System, including uploading images to media owners, creating/coordinating workflow jobs, adding/removing/modifying metadata, creating new collections, setting up user access for CAT ET and SIS and user training by granting access and activation.

Responsible for media number assignment, upload into Media Logistics System, print/reprint coordination with internal and external vendors and dealers

OSF Saint Francis Medical Center, Peoria, IL

Mammography Imaging Clerk May 2011 - Dec 2011

Provided support to digital and hard copy images for radiologists, physicians, staff, ancillary and nursing personnel.

Supports daily operations of image interpretation/management, preparation of image display, make decisions regarding formatting and print applications.

Assisting customers with obtaining patient information and images retrieve and send images electronically to other medical facilities upload and scan documents/images from other facilities.

Filing, answer phone calls regarding images and results, customer service, process release information of images via fax and phone.

Home Builders Association of Greater Peoria, East Peoria, IL Jun 1998 - Jun 2000, Jan 2003 - Nov 2006

Executive Assistant

Data entry, filing, develop/compose monthly newsletter, plan/assist & managed projects/events

Analyze billing/accounting data, account receivables, process payments, daily bank deposits, membership and event invoicing.

Maintain accurate membership data base/records,

Assemble blueprints/floor plans for publications and events from contractors

Manage office in absence of Executive Officer

Answer phone calls/requests, process incoming/outgoing mail, process membership inquiries/applications, customer service, and daily interaction w/members via email / phone / fax/ in person.

United States Department of Agriculture

National Center for Agriculture Utilization Research, Peoria, IL

Physical Science Aid Jun 2000 - Aug 2001

Data entry, filing,

Conduct sensory taste panels on agricultural/ food products, gather data and results for scientific research, reports and publications

Collect samples and maintained inventories of chemicals and supplies

Create and revised lab/office protocols & procedures.



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