Customer Service Accounting

Frank Noto, CPA, CIA

*** **** **** • Edison, New Jersey, 08817

Cell: 732-***-**** • *********@*****.***

QUALIFICATIONS SUMMARY

Proven Senior Financial (CFO), Administrative and Operations Business Leader expanding profits and providing exceptional client service. Recently for a billion dollar professional services organization in New York City.

Flexible, results-oriented executive across diversified organizations (Public Accounting, Banking, Telecommunications, Non-Profit, and Professional Services).

Proficient trouble shooter and effective problem solver that engages with and obtains buy-in from all impacted parties.

Effective in both independently evaluating and energetically implementing domestic and international (Dubai, Tokyo, Singapore, and Shanghai) best practices and cost savings (saved up to 20%).

Partnered with all leadership levels to passionately improve both domestic and international financial results, client/customer service, business operations and foster a more productive and connected entrepreneurial community.

Influential interpersonal communicator, negotiator, and collaborative leadership skills. A senior financial/operational executive with domestic and overseas financial services experience in developing, mature and dynamic environments. Strengths include financial accounting, financial operations management, and strategic business positioning and planning. Proven success in developing, growing and improving financial operations, internal controls,and policies; analyzing strategic opportunities, and implementing cost-saving measures and managing multiple processes and personnel.

PROFESSIONAL EXPERIENCE

MCKINSEY & COMPANY, New York, NY 1997-April 2015

NYO CFO (Director of Finance and Accounting); Head of NYO Office Services and Operations.

Position Overview: Directing, training, motivating, mentoring and overall accountability for the Company’s finance and accounting function including payroll processing & accounting software implementation, cash flow management, financial planning, forecasting & analysis of balance sheet and income statement variances, legal and regulatory compliance, insurance/risk management, and tax reporting. Led North American Finance and Accounting for Chairman of the Americas.

Areas of Expertise/Impact

Strong Managerial and Operational Expertise in Finance, Accounting and Functional Operations

Proven track record for the strategic planning, budgeting, monthly analysis, financial reporting and integrity of all financial statement information in accordance with generally accepted accounting principles for the largest North American office (i.e. New York, Stamford, and Boston) for McKinsey, a global professional services firm. Interfaced with and communicated effectively with executive levels including CEO, Senior executives and department managers, Shareholders (Board members) and Finance/Audit committee members.

informed of interpreting monthly results against budget and forecast and providing meaningful commentary.

Led financial and functional operations activities (i.e. general ledger, accounts receivable billing, accounts payables, collections and client project administration, IT, travel, conference center, duplication, cafeteria, catering, crisis management and security (led up to a 100 administrative colleagues with budgets of approximately $30M) providing excellent client service as evidenced by constant feedback combined with a lean expense level as measured by support staff to number of consultants. Proactive in contract negotiations, change management and quality assurance processes.

Planned, organized and maintained corporate facilities in a pristine manner. Administered a $15M expense operating budget as well as a $35M capital budget related to a build out program. Ensured a leading edge design with on-time completion in a cost effective manner.

Partnered with Human Resource leadership to improve compensation program impacting all administrative colleagues as evidenced by colleague’s appreciation and attitudes; hired and retained key department colleagues.

Effectively implemented new systems (e.g. conversion to a new firm-wide Oracle general ledger system) after needs analysis, selection and installation of IT hardware and effective testing; key member of the core advisory committee of a recent upgrade of our Oracle general ledger system; led the upgrading of our complex intranet site with critical useful information.

Due Diligence

Selected by Global financial leadership to consult with office and finance leaders in Dubai, Tokyo, Singapore, and Shanghai. Reviewed and validated P&L, Balance sheet, and staff sizes. Calibrated optimal cost levels and improved the bottom line by implementing best practices to increase revenue, cash collections, expense levels and supporting staff size with cost reductions up to 20% annually (e.g. saved $4M annually in one location).

Proactively examined all cost drivers in a team manner and reduced New York office costs by up to 25% or $15M annually, while preserving a high-quality, lean operations’ staff that delivered exceptional customer service.

Trouble Shooting/Restructuring Situations

Led North American Finance group (selected by the former Chairman of the Americas and the Firm’s CFO) aligning and integrating North American offices with Firm’s best finance practices. Improved pricing methodology resulting in higher consistent margins, master service agreements enabling more consistent and quality contract documents, WIP management reporting enabling proactive monitoring and reduction in overruns, billing, and collections through tighter controls over the consistency of client billing, monitoring, and follow-up.

Handled and resolved complex sensitive collections (e.g. collected over $20M in one situation) and legal issues. Personally interfaced with all levels of client, legal and internal leadership.

Implemented a flex space program that dramatically increased density, reduced footprint (saved $12M over the lease term) and controlled space costs while preserving the ability for senior staff colleagues to have an office.

Led the North American travel project, which transitioned individual office travel groups into a lower cost (working from home) centralized travel service maintaining a higher level service for road warriors.

Sought out by our Shared Services leadership (India) to enhance accounting operations and post expense audit reviews, resulting in better reporting along with prevention (system controls and procedures) as well as detection and correction of out of compliance situations.

CHILDREN’S TELEVISION WORKSHOP, New York, NY 1993 to 1997

Corporate Accounting Manager to Controller of Product Licensing and International Television Division for a mission-driven non-profit.

Ensured timely completion of all funding related, tax and annual audit (OMB A133) requirements.

BELL COMMUNICATIONS RESEARCH, NJ 1983 to 1992

Audit to Accounting Manager positions (Treasury, Systems Methods and Procedures).

MORGAN GUARANTY, New York, NY 1983

Audit Officer.

PUBLIC ACCOUNTANT AND INTERNAL BANK AUDITOR 1975 to 1983

EDUCATION & AFFILIATIONS

ST. PETER’S UNIVERSITY, Jersey City, NJ

Bachelor of Science – Accounting with honors, 1975

New Jersey City University, Jersey City, NJ

Candidate for MA in Educational Technology

MIDDLESEX COMMUNITY COLLEGE, Edison, NJ

Professor Adjunct – Accounting Department September 2015 to Current

New Jersey Business Teaching License

Member - American Institute of CPA’s

Member - New York State Society of CPA’s

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