Customer Service Operations Manager
Resume:
Joseph Maahs
Spring Hill, TN
*********@***.***
GOAL
To obtain an opportunity with a desirable company that can challenge me on a daily basis.
WORK EXPERIENCE
Dispatcher/Supervisor
TANNER INDUSTRIES INC - Southampton, PA - May 2011 to September 2016
As a dispatcher of Ammonia tankers I was responsible for 25 drivers located from North Carolina to Texas,
servicing power plants, heat-treaters and refrigeration companies.
Operations Manager/Dispatcher
Mclane Foodservice - Burlington, NJ - September 2004 to October 2009
As Operations manager my duties included running a warehouse with 62 freezer/cooler and dry goods
selectors with a focus on perfect orders, productivity and cleanliness. The facility serviced Taco Bell, KFC,
Pizza Huts and Long John Silvers in the tri-state area with strict guidelines to maintain service integrity.
Held pre-shift meetings with all warehouse personnel to discuss daily duties/expectations
and to keep employees up to date on facility/company-wide news and changes.
Transportation Supervisor
US Foodservice – Bridgeport/Swedesboro, NJ - June 2003 to August 2004
Managed daily logs and kept all DOT required files up to date, including driver qualification standards.
Participated in driver ride-a-long program to monitor driver safety and productivity. Monitored deliveries
diligently with a focus on perfect customer service.
EDUCATION
Business Administration
Penn State Univ - Abington, PA
1991 to 1995
HS Diploma in Engineering Drafting
Mastbaum Jules E Avts - Philadelphia, PA
1985 to 1989
COMPUTER SKILLS • CompTIA A+ certified • Descartes routing/scheduling system user for 8 years •
Roadnet/UPS Logistics/Manugistics user for 5 years • NDS, GENESIS, AS400 AND QUALLCOM (10+
years)
ADDITIONAL INFORMATION
I have been in almost every position in distribution during my 25 years in the field, with proficiency in dispatch
and routing. As a supervisor, I have been responsible for more than 125 union drivers, and 62 warehouse
personnel at a time. I possess excellent computer skills as I am CompTIA A+ certified, and have equally
important people skills that have netted major awards for employee productivity and customer service from
Yum! Corporation.
Contact this candidate