Information Technology Manager

Curriculum vitae

Fandouli Monem Ul.Gorczewska ***/7

Date of Birth: 16/10/1983 01-460 Warsaw

Place of Birth: Gabes Tunisia Tel: +48-691-***-*** E-mail : **********@*****.**; ******@******.***.** EDUCATION

2014 - PhD study: Graph storage and Graph analytics in cloud (PJATK, currently) 2012 – 2014 Master - Polsko Japonska Akademia Technik komputerowych (PJATK)

- Databases and software Engineering (Master thesis: Data warehouse) 2007 – 2009 Master - University of Technology Gabes, Tunisia

-Computer Applied in Management

2003 – 2006 License -Higher Institute of Computer and Multimedia Gabes, Tunisia

-Multimedia and Web Programming

PROFESSIONAL EXPERIENCE

01 /05 /2015 Citibank Europe plc. (Senior transaction specialist: Junior Manager)

Cooperation with foreign Citi Branches in terms of serviced processes

Receiving, verifying, performing MIFT controls in terms of payment details Confirmation in

A direct conversation with the customer (call-back); reconciliation of payments over several foreign Citi entities

Coordination and participation in the creation and verification of operational procedures, other regulation, process descriptions, processes maps in terms of the entire Office

Stand-alone project management, coordination of conference calls and tests, verification of design and testing documentation, reporting and implementation of new initiatives / best practices aimed at improving the efficiency of team in consultation with the supervisor

Analysis of operational errors, results of Voice of Customer survey. Initiating and implementing of corrective actions and improvements in consultation supervisor

Proactive participation in the migration of new activities and optimization of these processes

01 /09 /2014- 30/04/2015 Freelance programmer (Java and PHP) 12 /11 /2013- 30/08/2014 Wincor-Nixdorf Company in Warsaw Poland position: IT support with English and French (Swiss, Canada, UK and South Africa)

-Database (Shell Company) administrator, IT devices support 09 /2008 – 10/2010 Professional School in Gabes, Tunisia position: Computer Teacher

- design, prepare, teach classes: Photoshop, Java, PHP, C, Mx, Word, Excel 07/2006 – 08/2008 SSII Company in Gabes/ Tunisia: Information technology consulting and programming Software (Java, PL/SQL programmer and database architecture) COMPUTER SKILLS

- Development: C, C++, vb.Net, Java, PHP, JavaScript, PL/SQL, shell script.

- IT standards : SQL, HTML, CSS, XML (XSLT).

- Multimedia : Adobe Photoshop, Adobe premiere, Illustrator, Macromedia flash MX

- Servers : Apache, MySQL, Tomcat, Oracle.

- Databases : MySQL, Access, PostgreSQL

- Software : Net Beans, Eclipse, Oracle 12c and RAC, MSSQL, vb.net

- Information Design System: UML, ORM, MERISE.

- Good knowledge on network system

- Operating systems: Windows and Linux

- IT service management : ITIL v3, Prince 2(knowledge without certificate) LANGUAGE

Arabic: Native language French: Fluent (reading and writing) English: advanced (reading and writing) Polish: not good I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 27.08.1997, Dz. U. 2002, no 101 position 923).

Contact this candidate