Ava Berry Calgary, Alberta

Home: 587-***-****

Cell 403-***-****

Career Objective: To contribute my skills and abilities in the area of customer service or a office environment.

Summary of Skills and Qualifications:

Possess diverse experience and skills related to retail, reception and administration

Very good communication skills demonstrated by professional telephone manners and provision of excellent customer service

Proven abilities to quickly obtain product knowledge and utilize it to address needs of customers

Computer skills include MS Word, Excel, Power Point, Internet and Outlook Express

A responsible and dependable employee with strong team work abilities and positive attitude

highly organized with excellent time management and cash handling abilities

Related Work Experience

Rona Calgary, AB

Cashier 2014 to present

Customer service skills

Utilize Cash Register to process payment through cash, credit and debit cards.

Scan products and label them.

Stock Shelves and maintain display areas.

Target Canada Calgary, AB

Customer Service Clerk/ Telephone Operator 2013 to 2014

Demonstrate excellent communication skills while helping customers identify and address their needs. Promote products and Target’s Red Card

Work as a Store Telephone Operator to handle customer inquiries regarding store products and merchandise. Keep items on hold at the Guest Services Department

Utilize Cash register to process payment through cash, credit and debit cards.

Scan products price and label them. Stock shelves and maintain display areas

Additional Work Experience:

Harmony Therapeutic Massage Center Calgary, AB

Receptionist 2011 to 2012

Organized client charts and records, filed them in an accessible way for staff and management

provided customer service by answering phone calls and providing the requested information about services of the center

Booked appointments and collected payments

Assisted with set up and cleanup of certain recreation rooms

Stampede Pontiac GMC Calgary, AB

Receptionist .2008 to 2010

operated a switch board to receive and process clients' inquiries

Filed and organized all sales related documents

Prepared incoming and outgoing deliveries for courier pick up

Kept track of the traffic flow within the facility

AVA BERRY

Home: 587-***-****

Spherion Staffing Calgary, AB

Temporary Receptionist and Treasury Clerks Positions 2006 to 2007

Jana-King Calgary, AB

Office/Sales Assistant 2003 to 2005

provided administrative support to Operations Manager and Vice President of Sales and Sales Representatives

Scheduled appointments for Sales Representatives

Handled mail and other correspondence

Compiled comprehensive manuals on general office procedures so that Sales Representatives would explain to customers all sales quotes and methods of payments

Bongarde Communications Calgary, AB

Telephone Sales Representative 2001 to 2002

called various businesses to promote and sell workplace safety literature to be used by safety personnel

provided customer service by processing customer’s inquiries and complaints

Performed data entry related to sales records

Education:

CDI College of Business, Technology and Health Care Calgary, AB

Help Desk Analyst Diploma 2005-2006

References: Available upon request

Contact this candidate