Customer Service Operations Manager

JOSE H. MOTA

** ***** ******

Brockton, MA *****

Cell 774-***-****

*******@*******.***

SUMMARY:

•Currently looking for a full time/par time steady position in the janitorial management position or building security or any other position within customer service and concierge/package handler.

LANGUANGES AND EXPERIENCE: English – Spanish – Portuguese

•Experience with computers, Customer Service Skills, Experience in all aspects of janitorial tasks, Hire and provide on the job training to janitors, supervisors and managers.

EXPERIENCE:

•BUILDING CONCIERGE:

September 2015 to June 27, 2016, Abel Security & Concierge, John Muise 781-***-****.

Responsible for building and security, sort and log all tenant packages and assure all packages are deliver to each tenant.

2010 – 2014 Janiking of Boston, Inc. Joseph Goffredo 781-***-**** Human Resources 800-***-****.

OPERATIONS MANAGER:

•Responsible to oversee entire company operation, hire and training all personnel, attend pre bid conferences and help president with new bid proposals and establish building budgets, provide site inspections to assure customer specifications are being met and tenants are satisfied with the general quality of janitorial service.

1992 – 2010 State Cleaning Service, Inc. Jennifer Lourie 781-***-****

OPERATIONS MANAGER:

•Responsible to oversee entire company operation, hire and training all personnel, attend pre bid conferences and help president with new bid proposals and establish building budgets, provide site inspections to assure customer specifications are being met and tenants are satisfied with the general quality of janitorial service.

1984 – 1992 JJS Services, Inc. Jerry Womack 978-***-****

OPERATIONS MANAGER:

•Responsible to oversee the Boston operation, hire and training all personnel, attend pre bid conferences and help president with new bid proposals and establish building budgets, provide site inspections to assure customer specifications are being met and tenants are satisfied with the general quality of janitorial service.

1978 – 1984 University Hospital 75 East Newton Street Boston

EVENING SHIFT MANAGER:

•Responsible to oversee the night shift operation, report direct to the director of housekeeping, communicate any issues and coordinate any schedule work with department heads, help the director establish procedures and policies and develop yearly budget for the entire department. Provide monthly joint Quality Control with department heads to assure the hospital are in compliance with all cleaning and disinfection procedures.

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