Customer Service Sales

DEBRA K. PALMER

*** ******* ***** *****: 516-***-****

Lindenhurst, NY 11757 Email:*******@*****.***

Administrator/Facilitator

Education professional with over twenty years’ experience in the field of teaching, administrating and counseling for student and adult populations. Effective oral and written communication skills, interpersonal and public relations skills with the ability to interact with all levels of management and clientele. Recognized for exceptional customer service, knowledge of organization and programming, professionalism and competency. Known for job performance, reliability, multi-tasking, efficiency, accuracy and ability to beat deadlines. Excellent organizational and problem- solving skills.

EDUCATION AND TRAINING

Long Island University

Bachelor of Science- Elementary and Special Education Certification 1979

Areas of Expertise

Sales and Marketing

Education/Literacy

Customer Service

Account Performance

Payroll & Budgeting

Social Media

Proficient in Microsoft, Excel, Outlook, PowerPoint & Internet Navigation

Real Estate telemarketing,sales and marketing

CPR/Child Abuse/School Violence certified

ABA certified

ISOBL, Garden City, NY

Senior Account Executive Sales and Marketing 2016-PRESENT

WEST BABYLON SCHOOL DISTRICT, West Babylon, NY

PARAPROFESSIONAL, 1:1 Aide for Autistic Student

Paraprofessional 1:1 for Autistic student kindergarten level

Teacher Assistant self-contained

Teach and facilitate all academic functional curriculum

GERSH ACADEMY, West Hempstead, NY 2014-2016

TEACHER” I AM I CAN HIGH SCHOOL” FOR AUTISM

Teacher 6-12 grade Regents and Core Curriculum

Teach and facilitate PSAT/SAT Curriculum

Teach English, Life Skills, Health and Personal Finance

Teach Base High School for lower functioning students

Work with Asperger and Base learners students in a departmentalized and Self-Contained setting

ABA certified for all student population

Staff and supervise the Yearbook Club

Teach and Proctor all New York State Testing

Debra K. Palmer Resume, Page 2

SYLVAN LEARNING CENTER, Levittown, NY 2014 –PRESENT

ASSISTANT DIRECTOR OF EDUCATION

Analyzed and presented diagnostic tests and prescriptive programs to prospective families.

Planned and executed marketing campaign and conducted regular enrollment and progress conferences with parents

Managed education directors, administrative staff and part-time teachers

Surpassed set enrollment goal of 90%

Executed marketing campaigns, P&L management and enrolled students

SYLVAN LEARNING CENTER, Centereach, NY 2013-2013

CENTER DIRECTOR

Analyzed and presented diagnostic tests and prescriptive programs to prospective students

Planned and executed marketing campaign and conducted regular enrollment and progress conferences with parents

Managed education directors, administrative staff and part-time teachers

Hired Teaching Staff

Executed marketing campaigns, P&L management and enrolled students

Organized class scheduling; resolved student and family challenges

Led monthly staff meetings, encouraged student program

HUNTINGTON LEARNING CENTER, Carle Place, NY

PROGRAM COORDINATOR 2013-2013

Program Coordinator for SAT/ACT Test Prep.

Oversaw and evaluated all College Prep staff and led monthly staff meetings

Sales/Marketing

Enrollment exceeding monthly revenue goals by 50%

Payroll, organization of center master teaching schedule

BRIGHT BEGINNINGS LLC, Dunedin, FL 2012-2013

LEAD TEACHER PRE-K

Developed and taught lessons in Math, language arts, science and history

Established classroom systems and routines for special needs children

Teacher of the month

Met with the committee for special needs children in the program to advocate for parents needs

WORKNET PINELLAS, Clearwater, FL 2009-2011

REMEDIAL SKILLS INSTRUCTOR/LIFE SKILLS AND LIFE COACH, WTP Cash Assistance

Instructed students individually and in groups, using lectures, discussions and demonstrations

Created and implemented E-Course PowerPoint’s for Florida Ready to Work program

Maintained current and complete student records and client records on Excel spreadsheets

Knowledge of Workforce Developmental Laws, Rules and Regulations

Knowledge of Case Management procedures

Facilitated workshops to teach principles, techniques or methods in subjects such as basic academic subjects, life skills and workforce entry skills

Debra K. Palmer Resume, Page 3

WORKNET PINELLAS, Clearwater, FL 2009-2011

REMEDIAL SKILLS INSTRUCTOR/LIFE SKILLS AND LIFE COACH, WTP Cash Assistance

Instructed students individually and in groups, using lectures, discussions and demonstrations

Created and implemented E-Course PowerPoint’s for Florida Ready to Work program

Maintained current and complete student records and client records on Excel spreadsheets

Knowledge of Workforce Developmental Laws, Rules and Regulations

Knowledge of Case Management procedures

Facilitated workshops to teach principles, techniques or methods in subjects such as basic academic subjects, life skills and workforce entry skills

Ability to recognize and discern learning problems and make referrals to the state agencies, specialized programming or support agencies’ for student and parent population

Life Coach-Coordinated academic, clinical, administrative, and career divisions and facilitated services to clients on a daily basis.

Life Skills coordinator and instructor for adult and teen parent population in providing educational, career and residential support housing placement.

NEW HORIZONS COUNTRY DAY SCHOOL, Palm Harbor, FL 2008-2009

MASTER TEACHER

Inclusion teacher grades 2-5

Observed and evaluated children’s work to determine progress and make suggestions for improvement

Adapt teaching methods and instructional materials to meet students’ varying needs and abilities

Remediate, monitor, and proctor progress on statewide testing

HUNTINGTON LEARNING CENTER, Clearwater, FL 2007-2008

DIRECTOR OF EDUCATION

Prepared and oversaw all curriculum models and programs for tutoring grades 1-12

Met with school faculty and PTA liaisons for event marketing

Trained, Staffed and Scheduled all SES and Academic students

DISTINCTIONS

Domestic violence and child abuse counselor

Project Manager for state and federal education programs

Mentor, mediation counselor and trainer for at risk students and adults

Chairperson Health and Safety Task Committee PTA counsel

Vice President PTA/ SEPTA Levittown School District

Alumni and community Outreach Coordinator

Grant writer federal education programs

Implemented Gang Enforcement Program county-wide, community and school sectors

Certified Parent/Child Advocate on Special Education

Director of education regulating and teaching of all test prep and SES, NCLB enrollment

Learning center student advocate liaison for Pinellas county school district

Enrolled students, scheduling, sales marketing and met 60% revenue goals

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