Customer Service Manager

Walid Mohamed Helmy

Elshrouk City – Cairo – Egypt

+2-010******** – **********@*****.***

PERSONAL SUMMARY:

Operations manager with experience of successfully coordinating the activities of various departments concerned with the production, planning, pricing, sales, and distribution of products & services. Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.

WORK EXPERIENCE:

ARAFA Holding “Egypt Tailoring Company “

Chief Operation manager – 2009 till now

-Well qualified executive with over 7 years of experience managing high level corporate operations

-Articulate communicator, capable of building lasting relationships with senior management of clients, partners and vendors.

-Responsible for monitoring and continually improving standards of performance and quality within the operation, build a strong team

Duties:

Managing a team (Dept. managers) of approximately 50 employees in a busy work environment in different Departments such as Customer service, planning, schedule team, Tech. office, warehouse, Inspection, purchasing, IT & HR departments

Lead all the communications with VIP customers and train the customer service team

Attend all seasonal meeting with all Customers

Working closely with the Financial Manager, logistic Manager,. As this departments are centralized in the holding

Negotiating contracts, ensuring that they balance value and risk.

Establish and implement departmental policies, goals, objectives, and procedures. Creating, managing and analyzing performance data and other information.

Establish and implement departmental policies, goals, objectives, and procedures. Creating, managing and analyzing performance data and other information.

Ensuring that capacity and capability are continually planned.

Producing Operations manuals which define how the business is should be done

Make the deals and the agreements with customers.

Discussing the seasonal plan with the customers.

Putting the yearly budget,

Interview the foreigners candidates to be sure about their capabilities

Putting the training program for different levels/departments

ARAFA Holding “Egypt Tailoring Company “

Planning- Follow-up& Warehouse manager – 2001 till 2009

Responsible for Master planning – Schedule team – readymade Warehouse – raw materials warehouse

(I was the one who built this department from scratch )

Working knowledge of statistical data modeling and forecasting methods

Experience working with an MRP system, ER

Familiarity with Production and Inventory Management

Wide knowledge of Supply Chain Planning and Supply Chain Management

ARAFA Holding “Swiss Garments Company “

IT department from 1999 till 2001

Compu. House Computer

IT department from 1998 till 1999

AREAS OF EXPERTISE

Finalizing deals with European Customers

Transferring made to measure knowhow from Italy

Transferring made to measure knowhow from England

Transferring pick and pack system/knowhow from England

Customer satisfaction

Staff training

Performance management

PROFESSIONAL

PMP (RITTI institute )

Management (AUC)

International economics Diploma (Ain Shams university )

Languages

English – fluent

Italian – Medium

Germen - beginner

PERSONAL SKILLS

Decisiveness

Integrity

Troubleshooting

Contact this candidate