Manager Customer Service

PERSONAL PARTICULARS

Address: Mabini, San Quintin, Pangasinan

Date of Birth: January 07, 1985

Contact Number: +639*********

E-mail Address: ***********@*****.***

Marital Status: Married

DARLENE YSIP PORTIZ

PROFILE SUMMARY

An enthusiastic hard worker with strong leadership and excellent communication and inter-personal skills. Hand-on experience in Service crew and Office works/Documentation during employment in respected companies, and Local Government Unit that possesses the right technical skills required to propel the firm’s goal and objectives.

EDUCATION HISTORY

Tertiary: Bachelor of Science Business Administration 2002 – 2006

Major in Marketing

New Era University – Quezon City

Secondary: 1998 – 2002

New Era University

Quezon City

WORK EXPERIENCE

ALMANAMA HYPERMARKET (April 2014 - October 2015)

Sharjah, United Arab Emirates

Responsible for taking money in the form of cash, check. Scans items, provides change, balances drawer, and processes card transactions.

Dispense correct change

Take money in the form of cash, or check

Validate checks or ask your manager to double check

Bag items carefully

Answer customer’s questions or get a manager if answer doesn’t solve the issue.

LIGA NG MGA BRGY. OFFICE (September 2007 – February 2014)

San Quintin, Pangasinan

Assembles consumer rating reports by compiling, consolidating, formatting, and summarizing information, graphs, and presentations.

Updates competitor database by inputting data from field sales; compiling, consolidating, formatting, and summarizing information, graphs, and presentations; distributing reports.

Publishes pricing schedules by verifying freight rates, charges, and allowances.

Supports sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and product capability booklets; compiling account and competitor analyses.

Prepares mailers and brochures by formatting content and graphics; arranging printing and internet packages.

Provides marketing tracking and research information by collecting, analyzing, and summarizing data and trends.

Accomplishes marketing and organization mission by completing related results as needed.

LOCAL GOVERNMENT UNIT – San Quintin, Pangasinan (August 2006 – July 2007)

San Quintin, Pangasinan

Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.

Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Completes operational requirements by scheduling and assigning administrative projects; expediting work results.

MCDONALD’S (May 2004 – August 2006)

Commonwealth City

100% customer satisfaction. Hosting/guide customers. Clear tables and provide good customer service.

Maintains highest level of quality, service and cleanliness in all work assignments.

Prepares food products according to approved operating standard procedures.

Follows approved operating standard and schedules of cleaning and sanitation of food preparation area, storage area, equipments, utensils, and cash handling

Works as a cashier/ packer, cook, and / or supply base as assigned by duty manager.

Performs general cleaning on a schedule set by the restaurant manager.

SKILLS

Expert in MS Office and Internet.

Has zest for learning, high-stress tolerance and has commitment to can communicate with others in English at any level.

Goal Oriented and with good attention to details.

Good interpersonal and communication skills.

Willing to go training in accordance to the fulfillment of the company.

Effective in multi-tasking, effective leadership and project management skills.

MISCELLANEOUS

Personal Characteristics: Pleasant personality. Highly motivated. Hardworking.

I hereby certify that the information above is true and correct to the best of my knowledge.

DARLENE YSIP PORTIZ

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