Data Entry Software

Odessa D. Penn

***** ******** *** ******, **** 44123 Home: 216-***-****, Wireless: 216-***-****

********@*****.***

Summary of Skills

Clean FBI/BCI report.

Over five years of experience in a technical support role at tier I, II and escalation of software, hardware and network issues connectivity on desktops.

Installation of software and hardware in a network environment.

Over five years experience in support of LAN/WAN in a Novell/Microsoft environment.

Asset management.

Ability to translate technical information into information that’s easily understood by nontechnical audiences.

Able to learn new systems and software readily and a passion for blending business strategy with technology.

Proficient in current version of Microsoft Word, Excel, Access, Power Point and Publisher.

Supervisor of others.

Execution of administrative duties that included developing departmental organizational goals, collective bargaining policies and procedures, support in budget, facilitation of departmental projects, interviewing prospective hires and making recommendations for hire, performance evaluations, disciplinary action, and staff development and training, typing, proofing documents, data entry, answering phones, copying and filing.

Excellent interpersonal skills.

Software/Operating Systems/Hardware

Expert on current version of Microsoft Office Suite proficiency including (Access, Publisher, Excel, Word, PowerPoint, and Outlook), Corel Office Suite proficiency (including Quattro Pro and WordPerfect), Smartsheets, Visual Basic, HTML, SQL, Citrix, GroupWise, Visio, Adobe, Crystal Reports, MS Project, Sharepoint, Adobe, ADP Accounting Software, Elite, ProLaw, Remedy and WestLaw

NT, Novell, Windows, Linux and SQL Servers, current version of Windows, Wi-Fi devices, desktops, laptops, tablets, backup tapes, copiers, printers, blackberries, ipads, iphones, fax & adding machines, scanners and typewriters

Education

BA/BS – Business Administration/Management of Information Systems

Chancellor University, Cleveland, OH

Experience

Data Analyst October, 2012 - December, 2014

Minority Business Solutions, 16400 Miles Ave, Cleveland, OH 44128

Effectively met project milestones, deadlines and target dates; work closely with project managers to understand defined and scheduled tasks.

Prepared compliance reports and presentations for technical and non-technical audience.

Ensured policies, procedures, records and charts adherence to Quality as per the client’s requirement.

Processed, stored and distributed controlled quality documentation using combination of conventional paper and electronic database methods.

Ensured policies, procedures, records and charts adherence to Quality as per the client’s requirement.

Processed, stored and distributed controlled quality documentation using combination of conventional paper and electronic database methods.

Software Specialist February, 2008 - February, 2012

Cuyahoga County – Department of Justice, 1276 W. 3rd Street, Cleveland, OH

Provided technical software support and assistance to end-users via telephone or in person and followed up until solution was found increased response time by 80%.

Tested and installed software and hardware for users on desktops and verified that programs and equipment were operating correctly.

Provided assistance in procurement of hardware and software.

Took ownership over the management of asset management and inventory of software and hardware.

Served as backup Network Administrator; performed nightly backups, and set-up user accounts.

Created databases in Access to automate data for users.

Published procedural manuals and reports using graphics and charts for training sessions or presentations.

Evaluated existing software and hardware needs and made recommendations.

Attended departmental conferences to ensure that technology both hardware and software was operational and to assist presenters.

Performed miscellaneous administrative duties and non-computer related assistance such as maintaining computer inventory and answering telephones.

Systems Administrator November, 1998 - November, 2003

Thompson Hine, LLP, 3900 Society Center, 127 Public Square, Cleveland, OH

Liaison person between the IT and Accounting departments; setup and managed user accounts.

Supported the Firm’s SQL based Time Entry Application – DTE, including user support; user account creation and maintenance; system support and system disaster recovery.

Supported the import/export of expense data into the billing system and verified all data transfers. Imported expense data for WestLaw, Lexis and Federal Express usage into the billing system.

Provided cross training to other staff members.

A team player on major enterprise implementations.

Verify client/matter numbers match the accounting system.

Verified all data transfers and generated missing time reports.

Support the Firm’s Expense Recovery Application including user support; user account creation and maintenance; system support and system disaster recovery.

Coordinated the escalation of technical problems issued from the help desk.

Supervisor of Information Control April, 1995 - November, 1998

City of Cleveland – Bureau of Air Pollution, 1925 St. Clair Ave., Cleveland, OH

Responsible for the day-to-day tasks associated with (LAN) and (WAN) administration in a multi-location environment.

Worked with vendors for service delivery agreements and to ensure timely resolutions of technical problems.

Responsible for initiating the City Permit Program database that generated over $250,000 in revenue in its first year.

Research and made recommendations of hardware and software applications and prepared departmental request for proposals.

Designed and developed and edited existing SQL based database applications.

Technical resource for service delivery agreements with vendors.

Assisted users with software support and technical assistance.

Supervised clerical staff and participated in staffing decisions.

Executed administrative duties that included developing departmental organizational goals, collective bargaining policies and procedures, support in budget, facilitation of departmental projects, interviewing prospective hires and making recommendations for hire, performance evaluations, disciplinary action, and staff development and training.

Systems Analyst August, 1993 - April, 1995

City of Cleveland – Department of Public Health, 1925 St. Clair Ave., Cleveland, OH

Responsible for the day-to-day tasks associated with (LAN) and (WAN) administration in a multi-location environment.

Initiated and maintained security measures.

Worked with vendors for service delivery agreements and to ensure timely resolutions of technical problems.

Made recommendations of hardware and software applications and prepared departmental request for proposals.

Data Analyst July, 1990 - June, 1993

A. D. Jackson Consultants, Inc. – 1010 Wayne Ave, Silver Spring, MD 20910

Proposed practices that will prevent data quality problems and ensured quality and integrity of data collected.

Preformed analysis of data using various software and statistical methods.

Evaluated data processing proposals to assess project feasibility and requirements.

Developed and designed graphic presentations of analysis findings.

Reviewed project plans to plan and coordinate project activity.

Functioned as the accounting/payroll clerk to process subcontractors’ invoices and employee payroll in multi-state environment.

Other Experience:

Substitute Teacher December, 2015 - Present

Cleveland Municipal School District, 1111 Superior Avenue Suite 1800, Cleveland, OH

Building substitute teacher for International Newcomers Academy-Thomas Jefferson School for grades kindergarten thru 12th grade. Follows plans and guides the learning process to help students achieve state standards when teacher is away from the classroom and maintain classroom atmosphere which is safe and conducive to learning.

Establishes a professional relationship with all assigned students and an open line of communication with parents/guardians.

Document Reviewer September, 2015 - December, 2015

Special Counsel, 1375 East Ninth Street, Suite 2440, Cleveland, OH

Document review and data entry of bill of laden, waste manifestation invoices and other documents to determine if customer was responsive and the amount of hazardous waste that was brought into the facility.

Ensured policies, procedures, records and charts adherence to Quality as per the client’s requirement.

Processed, stored and distributed controlled quality documentation using combination of conventional paper and electronic database methods.

East Cleveland Public Library, 14101 Euclid Ave, Cleveland, OH February, 2015 - May, 2015

Document review of historical, employee, financial and board minutes; determined what files could be shredded based on their retention policy.

Physically removed books off of shelves and discard from electronic database for book sale.

Data entry, general office filing, coping files and organizing stock room.

Processed, stored and distributed controlled quality documentation using combination of conventional paper and electronic database methods.

Ensured policies, procedures, records and charts adherence to Quality as per the client’s requirement.

Documentation/Administrative Assistant July, 1995 - June, 2013

Purefoy & Associates, 4500 Lee Road, Cleveland, OH 44128

The ability to multi task in a fast paced environment; effectively met milestones, deadlines and target dates.

Prepared reports, flyers, mailings and presentations and general office duties such as answering phones, filing, typing, making copies and ordering office supplies.

Book airline flights, set up appointments and managed calendar.

Data entry of tax information into database,

Processed, stored and distributed controlled quality documentation using combination of conventional paper and electronic database methods.

Ensured policies, procedures, records and charts adherence to Quality as per the client’s requirement.

Social Service Aide September, 2005 - February, 2008

Cuyahoga County – Board of County Commissioners, 3955 Euclid Avenue, Cleveland, OH

Transported children to and from medical and dental facilities for services and to designated locations for family visits.

Supervised and observed the visitation for at-risk clients. Completed and turned in daily statistical reports and work schedules.

Assisted social workers in completing all mandated activities associated with the placement of children that included home calls, and the writing of case notes for inclusion in case record.

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