Customer Service Office
Resume:
Phil Olson
acxnc1@r.postjobfree.com
PC Support Technician / Supervisor
Engaging self-motivated and customer focused IT Professional with over 15 years of IT experience. A dependable leader with a well-rounded IT skill set and project management fundamentals with strong inter-personal skills break-fix.
Work Experience
Lead PC Support Technician
07/2000 – 09/30/2016 Jacobs Engineering Southern California (Salary)
Technical lead/supervisor for the IT PC Support staff.
Single point of contact for all IT matters in the all offices and various project sites across Southern California.
Direct interface between the Operations Managers and IT staff.
Project office setup – Obtain requirements from the local project manager and coordinate with all the functional groups (Security, Network, Server and local management) on site users in order for them to effectively and securely work.
Support various remote locations with all their computing needs (including server maintenance, backups, user creations and deletions, LAN/WAN support)
Budgeting – Responsible for maintaining and setting up the IT budget for the offices supported.
Manufacturing Engineer / Computer Technician
07/1985 - 07/1999 Parker Hannifin (Manufacturer of Aerospace Components) Irvine, Ca (Salary)
Design and manufacture computer programs to fabricate components for all forms of aerospace
Design local area network for the distribution of machine tool programs and fabrication instructions
Design the standardization of the Cutting tool system as a cost reduction.
Education
Information Technology with a concentration in Dell hardware repair
Jacobs Engineering
Customer Service Training Motivations
Engagement
Network + Training
New Horizons
Microsoft
MCSE
MCP
Novell
CAN
CompTIA A+
Skills
Customer Service Skills
Desktop Support
LAN/WAN
Security
Project Management
Projects
Jacobs / JL Patterson Integration 2016 - Lead the desktop support team in integrating the JLP employees and equipment in to the Jacobs environment.
Jacobs / Marmac Integration 2014 - Lead the desktop support team in integrating the Marmac employees and equipment in to the Jacobs.
Jacobs / Accuer Integration 2012 - Lead the desktop support team in integrating the Accuer employees and equipment in to the Jacobs.
Costa Mesa to Cypress 2001 – Lead/managed the IT build out of new office space in Cypress and the closure and clean out of the Costa Mesa Office.
Riverside to Perris 2006 -Lead/managed the IT build out of new office space in Irvine and the closure and clean out of the Riverside Office.
Cypress to Long Beach 2011 – Lead/managed the IT build out of new office space in Long Beach and the closure and clean out of the Cypress Office.
Santa Ana to Irvine 2012 -Lead/managed the IT build out of new office space in Irvine and the closure and clean out of the Santa Ana Office.
San Diego to Solana Beach 2016 -Lead/managed the IT build out of new office space in Irvine and the closure and clean out of the Sand Diego Office.
Merger and Acquisition Integrations
Office Consolidations and Moves - Jacobs
Interests
I enjoy camping and photography.
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