Engineer Customer Service

Maritza Garrido Martinez

***SW *th Street, Apt. #1006, Miami, FL 33130

786-***-**** **************@*****.***

Summary of Qualifications

Process Engineer with 25 years of experience in Engineer and maintenance.

Highly organized and with a high level of Project Management Research.

Experience in Customer Service.

Quality Control process

Specialized computer programs

Education

1979-1986 Engineering School La Havana, Cuba

Chemical Engineer

1987-1989 University the Engineer Barcelona, Spain

Categorization: Research Assistant

2000-2012 Master in Engineer California

Professional Experience

4/2000-01/2016 Farallon Hotel Gardena, California

Chemical Engineer

Respond and attend to guest repair requests.

Communicate with guests/customers to resolve maintenance issues.

Perform preventive maintenance on tools and equipment, including cleaning and lubrication.

Visually inspect tools, equipment, or machines.

Identify, locate, and operate all shut –off valves for equipment.

Maintain maintenance inventory and requisition parts and supplies as needed.

Display basic ability to repair or replace PVC copper pipe (including soldering).

Troubleshoot and perform basic repair on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. .

Perform mid-level troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor others engineers.

2/1987-3/2000 Melia Resort Hotel Barcelona, Spain

Chemical Engineer in Environment

Suggest new products which increased earnings by 20%

Conduct research and analysis of gas flows and their applications

Participate in trade fairs abroad

Address the negotiations biomedicine and medical-pharmaceutical industry.

Participates in the identification, planning and execution of projects.

Supports the development of new product designs, materials, and technology in R& D on Prototype Manufacturing lines.

Supports the successful product development, principles to identify critical to quality product specifications.

Analyzes, and reports product performances to targets.

Performs other relates duties as assigned by management.

Languages

German, Italian, English, and Spanish

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