Customer Service Manager
Resume:
Andrew T Holcombe
***************@*****.*** *** Linden Ave Wilmington, DE 19805 302-***-****
OBJECTIVES
My objective is to work and grow with in a team.
EDUCATION
Wilmington University
June 2009 BS in Human Resource Manager
EXPERIENCE
Cabela’s
Christiana Mall
1100 Stanton Christiana Rd #1410
Newark, DE 19702
Overnight Lead
March 2016 – June 2016
Lead overnight crew from 3 to 12 employees
Replenish stock store sold during the day
Back stock items that could not be placed on shelf
June 2016 till July 2016
Backend outfitter
Replenish items in department
Operate forklift to place items in storage containers and steel shelves
Set loading dock for truck delivery
Help off load truck
July 2016 – Present
Gift Department Lead Outfitter
Work with employees in gifts department to make sure customers are given the best experience.
Explain benefit of being a Cabela’s club member to customers
Offer promotional items that customer will benefit from like electronic discounts or coupons
Assist customer with issues they might have
Assist outfitter from other departments that might need a manager or lead interaction
Restock shelves keep track of inventory
TD Bank
240 E. Delaware Ave
Newark, DE 19702
Store Supervisor
March 2003 - September 2015
Support Customer service Representatives with escalated call and customers
Support Teller with overrides over their cash limit
Operate vault for cash exchanges
Verify loan and mortgage application
Make decision on loan application or recommendation for loan over my limit
Close home equity loans
Help customers with account inquiry
Go into school to teach about banking and credit
Set up attend meeting with non-profits to promote the company infinity program
Volunteer Firefighter from 1993 till present
Delaware State Fire Police Officer from 2003 till 2010 (Volunteer)
Trainer for Delaware State fire School for the Fire Police Six Hour training course (Volunteer)
References
Steve Burg – Executive Assistant New Castle County Government Center
87 Reads Way New Castle, Delaware
Mayor of Elsmere
Maryjean Geuting – Teacher Forest Oak Elementary
55 S. Mead wood Drive Newark, Delaware 19713
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