Adel Moutran

**** ******** **** **., *******, NC 27616

Cell phone: 919-***-****- e-mail: acxmzv@r.postjobfree.com

IT Professional

SUMMARY

Information technology professional with extensive experience in information distribution technologies, including networking, cabling, hardware/software, network installations and troubleshooting. Fully versed in the administration, configuration, installation, servicing, training and resolution of hardware and software issues related to computers, servers and networks.

TECHNICAL SKILLS

IT networking, full desktop systems support, end-user support, cabling, repairs, routers, switches, scanners, printers, laptops. Microsoft Windows, Microsoft Office, Active Directory, TCP/IP, health care and EPIC.

EXPERIENCE

IT Technical Support Engineer 1/2014-now

Fast-tek Raleigh, NC

Anti-virus and Internet security solutions

Data backup and recovery

Modem Setup

Troubleshoot. configure, install and repair computers, local networks and ancillaries

Troubleshoot, install and repair organization network systems, including wireless access points

Train users on software

Support and refresh software and hardware rollouts

Analyze and resolve user problems and perform preventative maintenance and upgrades

Validate computers for deployment availability and deployed new hardware

Computer Technician

Phoenixx System BB&T (Susquehanna and National Penn Bank Conversion) 5/2/2016-6/31/2016

Install BB&T PCs, printers and take inventory to confirm all equipment is at the location. Pennsylvania

Install PCs per seating floor plan and assignment chart.

Make sure the devices are working according to documented procedures.

Update PCs tracking spreadsheet for daily reporting.

Escalated any technical issues to the command center for resolution.

IT Technical Support Engineer 10/2012-7/2014

Alphanumeric Systems (Rex Hospital) Raleigh, NC

Imaging computers with Windows 7 and Windows XP, Active Directory setup.

Supported major PC Refresh Project upgrades

Installed applications

Developed printer and workstation policies

Managed troubleshooting of network printing issues

Solved connectivity problems

Deployed new hardware and software

Performed desktop systems support

Supported users with Windows 7 and Windows XP migration issues

Mapped printers and the installation of driver upgrades

Lenovo and Dell certified to perform warranty repair work to desktop, laptop and tablets

Helped with EPIC tests and go life in Rex and UNC hospital

PC Technician - Level II Support (Contracted to Rex Hospital) 5/2011-10/2011

Alphanumeric Systems Raleigh.NC

Imaging and deployment of 1300 new Windows XP systems over a 5-month period

Supported a major PC Refresh Project upgrade

Installed applications

Installed printer and workstation policies

Managed troubleshooting of network printing issues

Solved connectivity problems

Deployed new hardware and software

Provided advanced desktop support

Technical Support Engineer 2002-2009

Nile Group Egypt

Installed, diagnosed and repaired network equipment, including switches, routers and wireless access points

Managed and maintained computer systems, user accounts and user groups

Preformed site surveys and developed solutions for network infrastructure projects

Trained new employees on computer systems and applications

Resolved system issues and performance problems, with full-time availability when needed

Upgraded internal hardware components for legacy desktop and laptops

Technical Support Engineer 1997-2002

Office Information Systems Egypt

Monitored all IT Operations, ensuring the timely completion and accuracy of operations projects

Worked independently to analyze and resolve user problems and performed preventative maintenance

Installed, configured and integrated software

Configured scanners, printers and other peripheral devices

Validated computers for deployment availability

Provided software verification for deployed applications

Computer Department Administrator 1993-1997

Luna Co. International Trade Egypt

Installed and upgraded hardware and software, including Microsoft products

Maintained and administered Novell 3.11 network

Ensured networking connectivity to servers

Resolved technical and hardware issues, including network, adapters, hard drives, modems and ancillaries

Trained users on new Windows Operating System and Microsoft products, including General Accounting Program

EDUCATION, CERTIFICATION & TRAINING

Bachelor of Science with a Major in Business Management - Cairo University, Egypt 1997.

Microsoft Certified Professional (MCP) # 3412394

Lenovo Desktop System And Hardware

Lenovo Notebook Systems And Hardware

Lenovo Support For Windows 8

Lenovo ThinkPad Tablet System And Hardware

Lenovo Think Server Warranty

Lenovo Warranty For Administrator

Lenovo Warranty For Technicians

Systems Proficiency

LAN/WAN Administration - Active Directory Planning and Migration

Hardware and Systems Acquisition

PC and Server Hardware and OS installation and Support

Microsoft Windows NT/2000/XP/Vista/7 - Novell

Microsoft Office Products

Installed software and applications

Imaging computers.

Professional Ethics

When entrusted with a responsibility, it is carried our promptly, accurately, amicably, with interest and dedication, always meeting or exceeding expectations and commitments.

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