SALAH AL QATWI

acxmzf@r.postjobfree.com CELLPHONE : 929-***-****

Summery

Electronics & Communication Engineer,

Languages : English & Arabic

Focused and diligent Telecommunication Engineer with broad experience in residential and corporate telecommunication system installation. Able to respond effectively and immediately to emergencies and other unusual situations. Highly skilled at coordination and integration of telecommunications with other facility engineering systems. Having Experience and good hands on IT, Sales and Customer Service.

Highlights

Strong body of experience with end-user equipment and Call Manager

Extensive proficiency in VOIP and analog telephone systems

Superior ability to manage a team in a high-pressure work environment

High ability to conduct professional and productive end-user interactions

Sound problem-solving and organizational abilities

Excellent communication and analytical skills

Software: (Windows, Word, excel, LogMeIn, TeamViewer, Outlook, Track it).

Active Directory & Domain Migration

Network & WIFI Connectivity

Knowledge on IT and internet researches.

Tow Factor Security

Experience

Boost Mobile Store Manager

Boost Mobile – Bronx, NY

Aug 2014 to Feb 2016

Store administration and ensure compliance with policies and procedures.

Maintain outstanding store condition and visual merchandising.

Report on buying trends, customer needs, profits etc.

Propose innovative ideas to increase market share.

GSM Drive Test & RNO Engineer

Huawei Technologies Co. Ltd.– Sanaa, Yemen

Jun 2012 to Nov 2013

Network performance analysis.

DT checks & post DT analysis & recommend the suitable solutions after analysis.

Performing Drive test in Dedicated & Idle mode along with Short & Long calls & Packet service.

Interference analysis, co-channel, adjacent channel and external interference.

Investigate and Analyze and submit the regarding solutions for, drop calls, handover failures, bad quality patches and other Network failures.

OMC technical support.

Customer Complaints Check.

Customer Care Agent

Sabafon GSM Network operator – Sanaa, Yemen

Oct 2010 to May 2012

Receiving customers and subscribers calls, Working out their requests and providing them with help and consultant.

Writing and sending reports to the related departments in the company about the critical situations in both systematic (CASS) and manual ways (Outlook).

Education

Bachelor Degree, Electronics &Telecommunication

College of Engineering – Ibb, Yemen

2010

Diploma Degree, CCNA (Cisco Certified Network Associate )

Cisco Academy Center, General Telecom Institute – Sanaa, Yemen

2012

High School, Science

Secondary School --- Ibb, Yemen

2003

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