Manager Customer Service

EXECUTIVE SUMMARY

CORE QUALIFICATIONS

PROFESSIONAL EXPERIENCE

WALTER POND

PO Box 191, Free Union, Va. 22940 H: 434-***-**** ************@*****.*** Manager focused on cutting company costs and boosting company revenue through innovative management techniques. Organized and diligent with a strong background in sales, planning, budgeting and staffing.

Operations management

Staff development

Complex problem solving

Team building

Risk management

Performance tracking and

evaluation

Decisive leader

P&L management

10/2015 to Current Store Manager

Big Lots

Offer feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.

Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.

Manage the day-to-day tactical and long-term strategic activities within the business.

Identified inefficiencies and made recommendations for process improvements.

04/2014 to 07/2015 Store Manager

CVS Health

Training Store Manager for District, trained incoming store managers for the 8 week process.

District Inventory Specialist, oversaw all inventories for the District. Part of the emerging leaders program aimed at training store managers to become District Managers

10/2007 to 04/2014 General Manager

Staples

Achieved platinum customer service level last 3 years Currently the district training store for all new managers.

Grew top line sales in key areas by 25% Consistently delivered results in all five stores for Staples.

EDUCATION

SKILLS

08/2003 to 10/2007 District Manager

Wilco Hess

In charge of 15 stores in the highest volume district in the company Achieved 25% sales growth year over year for 3years. Reduced shrink by 30 base points in a typically high shrink market. Spearheaded the conversion of 30 stores into Wilco-Hess brand. Established clear lines of communication between business and clients. Submitted monthly reports to senior management.

Supervised local managers.

Analyzed sales statistics.

Maintained regional stock levels.

Developed budgets and approved expenses.

Maximized operational effectiveness across territory. 04/1998 to 06/2003 General Manager

Pilot Travel Centers - Ruther

Achieved 26% year over year sales growth High volume travel center with over 80 million in sales per year.

04/1993 to 04/1998

07/1985 to 04/1993 General Manager

Lowes Home Improvement

Started as stock person and worked my way up to general manager. Coursework in Marketing, Business Management and Communications Completed customer service management training Coursework in Food and Beverage Operations Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing

conversion, customer service, electronics, general manager, Inventory, market, platinum, Sales, Store Manager, Restructure and Change organizational skills, P&L Management, PC Competent

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