Customer Service Team Leader
Resume:
DANICA PAMITTAN LAUAGAN
Upper Manalite *, Cogeo Gate1, Antipolo City
***********@*****.***
“To work within a growing organization that offers challenges and the opportunity to grow with the company. I wish to contribute my current skills attending to clients' needs and maintaining a professional demeanor to your company because I respect the professional environment in which goals and objectives are clearly established and the tools to reach such goals are provided.”
PERSONAL INFORMATION
Born: March 20, 1994 in Tuguegarao City (Philippines)
Citizenship: Filipino
Height: 5’3
Weight: 50kg
Religion: Roman Catholic
WORK EXPERIENCE
09/07/2015-10/07/2016 HOTEL INDAH MANILA
350 A.J. Villegas St. Ermita Metro Manila, Philippines
FOOD & BEVERAGE STAFF
Presented menus, made recommendations and answered questions regarding food and beverages.
Took orders and relayed to kitchen and bar staff.
Served food and beverages and present bills to patrons and accept payments.
Ensured quality service in dining room and serve meals.
Organized my work and work are a professionally.
Greeted customers, made suggestions, answer and present the menu.
Applied suggestive selling to the guest.
Complied with the equipment usage guidelines.
Prepared bills for beverages and meals ordered take cash and make change.
Complied with maintenance guidelines for the restaurant.
Used sales techniques to retain customer and attract more.
06/25/2015-08/25/2015 TAJ HOTEL
Taft Street, Ugac Norte, Tuguegarao City
FRONT DESK CLERK
Accommodate hotel patrons by greeting them, ask for reservations, registering and assigning rooms to guest.
Issue room keys or cards.
Transmits and receive messages.
Keeps records of occupied rooms and guest accounts.
Making and confirming reservations and presenting statements to and collecting payments from departing guest.
12/15/2014-06/20/2015 MAX’S RESTAURANT
Arellano corner Blumentritt St. Tuguegarao City, Cagayan
DINING CREW
Took orders from customer and served customers satisfactorily.
Possessed a cheery disposition and a helping hand at the kitchen.
Followed high level of hygiene policies and standard
Applied health regulations relating to cleanliness.
03/25/2014-Present ONLINE SELLER
Home based Business
Sold clothes and dresses to my online customers.
Take orders and process it in a smooth and easy way.
Make recommendations about fashion trends.
Give tips to my customers on how to be practical.
EDUCATIONAL BACKGROUND
BACHELOR OF SCIENCE IN HOSPITALITY AND TOURISM MANAGEMENT
University of Saint Louis Tuguegarao City
Mabini St. Ugac Sur, Tuguegarao City, Cagayan Valley
SKILLS
National Certificate II in Housekeeping
National Certificate II in Food and Beverage Services
National Certificate II in Commercial Cooking
OTHER QUALIFICATIONS
Computer literate.
Well trained when it comes to customer service.
Fluent in English.
Team player/good team leader.
Adapts easily to the work environment.
Fast learner.
Work well eve under pressure.
DANICA PAMITTAN LAUAGAN
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