Customer Service Security

FEKHERDDINE BELALOUI

Mobile: +971-**-*******

E-Mail: ********@*****.***

Address: Abu Dhabi UAE

Job Target: ADMIN – DELEGATE – CALL CENTER

Objectives: To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest.

PROFILE SUMMARY

An energetic, hardworking with more than 9 years of experience in Service Guard, Client service and law enforcements.

Modernist literature professional with the ability to contribute to the continuing development of the Department through the generation of research teaching and scholarships.

Able uphold good order on sites whilst working within a company’s procedural guidelines.

Always ensure a high quality of service is consistently maintained with optimum efficiency.

Proven track record of safeguarding a clients property and assets against acts of theft, fire, flood and vandalism.

Possess exceptional interpersonal, organizational and communication skills. ORGANISATIONAL EXPERIENCE – MOROCCO & UAE

May’14 - Present UAE Red Crescent (Abu Dhabi) UAE as Volunteer Apr14 to May’14 Ipic Association - The Private Security Guard Middle (Abu Dhabi) UAE as Workers Affairs Security Aug’13 to May’14 Judicial Department (Abu Dhabi) UAE as Service Security Mar’13 to Jun’13 Middle East and Ministry Of Foreign Affairs (Abu Dhabi) UAE as Security Guard Jun’12 to Feb’13 National Security Institute Course (Abu Dhabi) UAE as Security Guard Jan’11 to May’12 Golf Palace Society, Morocco as Force Security as Night Security Supervisor Dec’08 to Nov’10 SPPD, Morocco as Security Guard

2010 to 2012 Metal golf course, Morocco as a Officer 2009 to 2010 Dr.Otaiba Marrakech Aspects, Morocco as Receptionist Employee 2008 to 2009 Green tourism and hotel services as Admin 2007 to 2008 Water park ministerial Ticket Service, Morocco as Employee 2005 to 2007 Hilton restaurant, Morocco as Delegate 2003 to 2005 The real estate agent for housing, Morocco as Delegate 2001 to 2003 Printing company, Morocco as a Employee KEY RESPONSIBILITIES:

Pro-actively ensuring the protection of merchandise, property and assets.

Creating a safe and comfortable working environment for employees and visitors.

Liaising with the emergency services, police, ambulance and fire service to resolve issues and maintain security and service.

Preventing violence, theft and rules violations on the properties.

Patrolling and monitoring the surroundings of an area AREAS OF EXPERTISE

Risk Assessment

Conflict Resolution

Customer service

Security conscious

Administration

Monitoring & Supervise

Law Enforcement

Operations

Responding to emergency situations as they arise.

Accurately reporting all incidents to senior managers.

Preventing and detecting offences on site.

Conducting searches of personnel, vehicles and bags etc.

Producing written reports.

Monitoring and operating CCTV cameras and other recording systems.

Undertaking investigations into reports of offences.

Provide escort duties for staff at night.

Using the correct radio voice procedure.

Escorting individuals off the premises.

Checking and validating business visitor credentials.

Controlling the entry and exit of vehicles.

Making sure that no unauthorised personnel enter restricted areas.

Answering queries from visitors to the site.

Occasionally operating the switchboard.

Issuing warnings to owners of illegal actions.

Collecting statements and evidence in reported allegations.

Accurately updating administrative records and sheets.

Escalating incidents when required to.

Carrying out inspections of area site

EDUCATION

BACHELOR MODERN LITERATURE AL KOUTOBIA UNIVERSITY (ACCA), Morocco,

Diploma Measure Going Informational, Al DALEEL EDUCATIONAL INSTITUTE TRAINING & COURSES ATTENDED

Passed The Ministry Of Interior PSBD Exam 96% - April-2013

First Aid Course National Security Institute Course Abu Dhabi 2013

Attaining Course In The Private Security Company Black Water In Marrakech 11month/2008

Sports Care Program Abu Dhabi Sports Council

Certificate SSPPD Security Private Business Department Red Belt In Taekwondo

Holds regional training certificate from the Moroccan League for Krati (2005) KEY SKILLS

Competencies

Good observation skills.

Fully aware of arrest and restraint techniques.

Aware of health and safety issues.

Dealing with people politely but in a authoritative manner.

Computer literate, able to use MS Office and also visitor management systems.

Capability to monitor information feeds simultaneously from multiple sources.

Having a professional approach to all routine tasks.

Experience of monitoring and controlling security equipment. Personal

Focused on the delivery of customer service.

Excellent time-management skills.

Ability to communicate effectively at all levels.

Experience of working on major event

Smart, well groomed and confident.

Having a professional attitude.

Possessing a friendly, approachable personality.

Smart and presentable appearance.

Have a full 8 year checkable history.

Willing to work shifts, morning, nights etc.

Can pass a personal identity and credit check

PERSONAL DETAILS

Date of Birth: 30th Aug 1984

Languages Known: Arabic, English and French

Visa Status: Employment – Abu Dhabi, UAE

Marital Status: Single

Address: Abu Dhabi – UAE

Driving Licence: Available -Valid UAE Driving Licence References

Available Upon Request

Contact this candidate